EMEA Reliability Engineer in London

The Engineer will provide a range of support which may include technical difficulties, working with vendors to overcome intrinsic issues, working with site operations teams to improve usage and efficiency aspects, and identifying any areas for improvement. This may include site specific improvements, region wide improvement programmes, and oversight and reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident reports.

General Duties

• To assist the EMEA Reliability Manager and Technical Operations team in defining and implementing the Incident and Problem Management policy, process, and procedure, working with sites to ensure adoption, improving and optimising where appropriate, and owning specific problems and problem tasks as required.

Energy Efficiency and Technology Developments

• Keeps up to date with data centre developments in terms of new technology in close co-operation with our suppliers, maintenance providers & design teams. Share and present to new initiatives to site operations teams and contribute to new data centre and extension projects as required. Take part in global improvement initiatives as required.

Reporting

• Schedule regular face to face meetings with all countries to discuss operational performance of Mechanical and Electrical infrastructure, address any maintenance related issues and concerns and other maintenance related relevant topics. After these meetings, they will provide a regular update to the Reliability Manager and the Director of Technical Operations on any concerns relating to plant condition and operational activities.

Reactive Skills

• When directed by the Reliability Manager or the Director of Technical Operations, carry out project management duties such as initial planning, costing, procurement, subcontractor selection, supervision, and management.

Technical Operations Team Working

• Work collaboratively with the management and colleagues in Technical Operations across EMEA in ensuring that data, information, issues, plans, initiatives, and targets are visible and achieved in a team approach. Represents Technical Operations to the Technical Operations Communities, others within EMEA, and global colleagues as required to build the respect, trust, and credibility of the organization.

What you’ll need

• Educated in a relevant subject to level 5 in the European Qualifications Framework (e.g. UK HNC).
• Accreditation with a relevant industry organisation.
• Chartered Engineer status desirable.
• Proficient in written and verbal English.
• Relevant health and safety qualification.
• Has experience commensurate with 5 – 10 years of experience working in mission critical Electrical environment within a large data centre, IT, Telecoms, or suitably similar organisation.
• Can demonstrate leadership of a technical management function.
• Understands operational and maintenance governance principles in the discipline of Electrical engineering to the level of subject matter expert.
• Working Knowledge of Plan Do Check Act (Deming cycle) highly desirable.
• Experience of taking part in and conducting root cause analyses, including awareness of the relevant frameworks.
• Experience working with computerised maintenance management systems.
• Experience required in management of external resources.
• Can prepare & present relevant information to all types of audiences in audio, video, and stand-up settings.

About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDxTM) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

Safely powering progress

Safety isn’t just a priority here at Digital; it’s critical to everything we do. Safeguarding lives, protecting assets, and securing data aren’t just ideals - they’re essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.