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For Companies At a Glance
- Tasks: Support customer infrastructure and execute technical service requests in a dynamic data centre environment.
- Company: Join Digital Realty, a leader in data centre solutions with a collaborative culture.
- Benefits: Competitive salary, inclusive environment, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring seamless operations for global customers.
- Qualifications: Experience in IT or telecommunications, strong troubleshooting skills, and a proactive mindset.
- Other info: Be part of a passionate team committed to safety and innovation.
The predicted salary is between 30000 - 42000 £ per year.
Your role
The Critical Engineering Technician is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. Secondary focus is the training of Engineers in Remote hands functions and also support Engineering Operations when required.
What you’ll do
- Customer Support and Technical Interventions: Provide technical customer service support and carry out operational technical interventions requested by clients. Handles Remote Hands requests of customers according to instructions of the supervisor which includes:
- Customer equipment migration through labeling, installations, documentation, and testing
- Advanced emergency troubleshooting and maintenance of customer infrastructure and shows leadership (reboot, reset, handle connectivity issues)
- Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
- Ensures clients and internal teams are informed about the work progress and delivery of value-added services, including following up on customer termination requests and queries.
- Directs, monitors, and documents customer services provided by external providers.
What you need
- Hard Skills: Strong experience in Telecommunications, IT or electrotechnical, Network Infrastructure environment. Deep understanding of structured network infrastructure and industry measurement tools. Strong troubleshooting skills and RCA capability. Skilled in service-oriented software, tasks handling and administration. Skilled in Microsoft Office and Service Management applications (e.g. Excel).
- Soft Skills: Advanced proactive and customer-focused mindset, consistently exceeding expectations in customer service and business objectives. Strong leadership qualities, fostering a collaborative team-oriented environment and demonstrating adaptability and flexibility in dynamic settings. Excellent communication skills, effectively conveying information within the team and across the organization, while demonstrating resilience and adept problem-solving in complex situations.
About Us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Safely powering progress
Safety isn’t just a priority here at Digital; it’s critical to everything we do. Safeguarding lives, protecting assets, and securing data aren’t just ideals - they’re essential pillars of our commitment to excellence for ours and our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Technician III in Crawley employer: Digital Realty Austria GmbH
Contact Detail:
Digital Realty Austria GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician III in Crawley
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to telecommunications and IT. Connecting with professionals in the field can open doors and give you insider info on job opportunities.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your skills and experiences.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your proactive mindset and ability to handle complex situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Digital Realty.
We think you need these skills to ace Technician III in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technician III role. Highlight your experience in telecommunications, IT, or network infrastructure, and show us how your skills align with what we're looking for.
Show Off Your Soft Skills: We love a proactive and customer-focused mindset! In your application, share examples of how you've exceeded customer expectations and demonstrated strong leadership qualities in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We want to understand your experience and skills without having to decipher complex terms!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Digital Realty Austria GmbH
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially in telecommunications and network infrastructure. Be ready to discuss your troubleshooting skills and any relevant experiences you've had with customer service support.
✨Showcase Your Customer Focus
Demonstrate your proactive and customer-focused mindset during the interview. Share examples of how you've exceeded customer expectations in the past, as this role heavily relies on providing excellent service.
✨Prepare for Team Dynamics
Since this position involves training and supervising engineers, be prepared to talk about your leadership style. Think of instances where you've fostered a collaborative environment or adapted to dynamic settings.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice conveying complex information simply and clearly. Be ready to discuss how you keep teams informed and manage customer queries effectively.
