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- Tasks: Help customers achieve their digital preservation goals and solve technical problems.
- Company: Join Artefactual, a leader in digital preservation with a focus on customer success.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Why this job: Make a real impact by supporting enterprise-level customers in achieving their digital goals.
- Qualifications: Curious mindset, strong communication skills, and experience in digital preservation.
- Other info: Flexible working hours with a dynamic team and excellent career advancement opportunities.
The predicted salary is between 42000 - 51000 £ per year.
The purpose of this position is to foster long term partnerships by helping Artefactual customers articulate and achieve their stated digital preservation and related goals. This position is primarily responsible for fulfilling the obligations of the Management Service, which is offered in conjunction with an SLA for a client-controlled (usually on-premise) environment. The Digital Preservation Specialist may also be responsible for providing custom SLA support and/or support to other teams as the need arises. However, the primary focus is on delivering value to enterprise-level customers within the limits of the associated services they have purchased.
Job duties
- Duty 1
- Responsible for proactively managing customer problems
- Identify customer issues and express them as problems
- Using digital preservation and other tools, analyse a problem to determine the cause
- Weigh the alternatives to determine the best solution to the problem
- Duty 2
- Responsible for helping customers achieve their goals
- Facilitate discussion of goals or priorities for an upcoming quarter
- Help to identify tasks and associated outcomes, deliverables, and timescales in service of stated goals or priorities
- Gather metrics on system performance, throughput, issues
- Organize and run quarterly meetings
- Prepare quarterly reports for dissemination and discussion
- Duty 3
- Monitor outstanding, ongoing, or recurring incidents
- Analyse incidents for trends or patterns that can be identified as problems
- Gather feedback from stakeholders to suggest solutions
- Liaise with other specialists to identify wider patterns
- Provide feedback to the appropriate team to improve the product
Job skills and qualifications
- Must have
- A curious mindset
- Ability to analyse issues or problems in a technical environment
- Digital preservation/archival domain knowledge
- Excellent communication skills, including writing & making presentations
- Experience leading/facilitating (remote/online) meetings and workshops
- At least 4 hours overlap with 8am-4pm Pacific Standard Time
- Must be legally able to work in Canada
- Nice to have
- Experience with problem management and change management processes in an IT domain
- Experience in problem solving in a software-related domain
- Experience working with monitoring systems
- Experience with Linux
- Experience working as a digital archivist or digital preservationist
- Experience participating in an open source project or community
Vacancy for Digital Preservation Specialist, Customer Success at Artefactual in London employer: Digital Preservation Coalition
Contact Detail:
Digital Preservation Coalition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vacancy for Digital Preservation Specialist, Customer Success at Artefactual in London
✨Tip Number 1
Network like a pro! Reach out to folks in the digital preservation and customer success space. Join relevant online communities, attend webinars, and don’t be shy about sliding into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in digital preservation. This is your chance to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success and digital preservation. Think about how you can articulate your problem-solving skills and experience in managing customer relationships. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you that Digital Preservation Specialist role!
We think you need these skills to ace Vacancy for Digital Preservation Specialist, Customer Success at Artefactual in London
Some tips for your application 🫡
Show Your Curiosity: We want to see that curious mindset shining through in your application. Share examples of how you've tackled problems in the digital preservation space or any related field. This will help us understand your analytical skills and how you approach challenges.
Tailor Your Application: Make sure to customise your application for the Digital Preservation Specialist role. Highlight your experience with customer success, problem management, and any relevant technical skills. We love seeing how your background aligns with our needs!
Communicate Clearly: Excellent communication is key for this role, so ensure your writing is clear and concise. Use straightforward language to express your thoughts and experiences, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Artefactual and what we stand for!
How to prepare for a job interview at Digital Preservation Coalition
✨Know Your Digital Preservation Stuff
Make sure you brush up on your digital preservation and archival knowledge. Be ready to discuss specific tools and methodologies you've used in the past. Artefactual will want to see that you can not only talk the talk but also walk the walk when it comes to helping customers achieve their goals.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've identified and solved customer problems in a technical environment. Think about times when you analysed issues, weighed alternatives, and implemented solutions. This will demonstrate your ability to proactively manage customer challenges, which is key for this role.
✨Communicate Like a Pro
Since excellent communication skills are a must-have, practice articulating your thoughts clearly and concisely. Be ready to showcase your experience in leading remote meetings and workshops. Artefactual will be looking for someone who can facilitate discussions effectively and prepare engaging presentations.
✨Get Familiar with Their Culture
Research Artefactual's values and culture before the interview. Understanding their approach to customer success and digital preservation will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company, which can set you apart from other candidates.
