Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support veterinary practices and pet owners with our innovative digital products.
- Company: Join Digital Practice, a leading pet tech company founded by vets in the UK.
- Benefits: Competitive salary, hybrid work, and excellent annual leave structure.
- Why this job: Make a real impact on animal health while working with exciting tech solutions.
- Qualifications: Strong communication skills and experience in customer or technical support.
- Other info: Be part of a diverse team with international clients and growth opportunities.
The predicted salary is between 36000 - 70000 £ per year.
We are Digital Practice, a leading pet tech company founded by vets in the UK. We believe that easy access to the right vet means better welfare for animals. So we design and develop digital products that make it simple for pet parents and vet practices to connect and communicate. We already have over 2,100 UK vet practices subscribed and in excess of 7M unique users per year. We also work with some of the biggest names in the veterinary industry and have clients as far away as Australia.
Digital Practice connects pet owners and veterinary practices through a number of solutions including:
- WhatsApp and Facebook Messaging and Payments
- Widely respected animal health blog and vet practice listings with 7M visitors/year
- Practice reviews
- Appointment booking service
In addition to those services, we have an ambitious and exciting roadmap of development which will see the company's reach expand both in the UK and internationally. We've been around for over 15 years and have grown a company culture second to none. We're a close team but with self-drive that sees a lot of exciting things happening in every part of the company – if you've got an idea, we want to hear it. We're still a small team which means big opportunities. And of course, you get to work with exciting products that make our clients go 'WOW!' – which is unbelievably satisfying.
Role Description
This is a full-time remote role for an Onboarding and Technical Support Executive. You will be responsible for providing customer support to our clients and users. Your day-to-day tasks will include providing excellent customer service and ensuring smooth functioning of our digital products. You will be responsible for onboarding our clients onto our products.
Responsibilities
- Provide front-line technical support via tickets, email and telephone to veterinary teams in their use of our services
- Triage issues, ideally solving some of the simpler ones yourself and using our internal tools to do so
- Escalate issues to the technical or sales teams promptly when appropriate
- Onboard new clinics onto our platform
Job Requirements
- Excellent spoken and written English
- A warm and friendly personality that comes across in written and spoken interactions
- Enjoy working with digital platforms
- A team player able to collaborate with colleagues across the company in order to deliver outstanding customer experience
- Excellent communication and interpersonal skills
- Experience communicating with technical teams is a bonus
- Ability to communicate effectively and quickly build rapport with customers
- Ability to quickly learn new skills and procedures and apply them consistently
- Comfortable working with project management tools such as JIRA
- A good understanding of web and mobile applications at a user level
- A bachelor's degree in tech is preferred but not essential
- 1 to 2 years experience in a technical support role is preferred
Salary ranging from INR 3.6 to 7 lakhs per annum depending on the candidate's experience and qualifications. The job role is hybrid in nature. You get to work with international clients helping you get exposure to new cultures and experiences. Be part of an international, supportive and diverse team. Excellent annual leave structure.
Qualifications
- Strong analytical skills with the ability to solve complex problems
- Experience in customer support and technical support
- Proficient in troubleshooting technical issues
- Knowledge of veterinary practices and animal welfare
- Experience in software or technology-related customer support
- Strong communication skills, both written and verbal
- Ability to work independently and in a team
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Business Development and Sales, Veterinary Services
Location: New Delhi, Delhi, India
Implementation and Technical Support Executive in London employer: Digital Practice Ltd
Contact Detail:
Digital Practice Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation and Technical Support Executive in London
✨Tip Number 1
Get to know the company inside out! Research Digital Practice, their products, and their mission. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common technical support scenarios or questions you might face. This will help you feel more confident and ready to tackle anything they throw at you.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or join relevant groups. A friendly chat can give you insider tips and maybe even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our awesome team.
We think you need these skills to ace Implementation and Technical Support Executive in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your warm and friendly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of character into your writing.
Tailor Your Application: Make sure to tailor your application to the role of Implementation and Technical Support Executive. Highlight your experience with customer support and any technical skills that relate to our digital products. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows you’re keen to join our team at Digital Practice!
How to prepare for a job interview at Digital Practice Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Digital Practice. Understand their products, values, and the impact they have on veterinary practices and pet owners. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As an Implementation and Technical Support Executive, communication is key. Prepare examples of how you've successfully communicated with clients or team members in the past. Highlight your ability to build rapport quickly, as this is crucial for providing excellent customer service.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've solved technical issues or provided support. Think about challenges you've faced and how you approached them. This will showcase your analytical skills and your ability to think on your feet, which are essential for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, future projects, or the team you'll be working with. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
