Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support veterinary practices and pet owners with our innovative digital products.
- Company: Join a leading pet tech company founded by vets in the UK.
- Benefits: Competitive salary, hybrid work, and excellent annual leave structure.
- Why this job: Make a real impact on animal health while working with exciting tech.
- Qualifications: Strong communication skills and experience in technical support preferred.
- Other info: Be part of a diverse team with international exposure and growth opportunities.
The predicted salary is between 36000 - 70000 £ per year.
We are Digital Practice, a leading pet tech company founded by vets in the UK. We believe that easy access to the right vet means better welfare for animals. So we design and develop digital products that make it simple for pet parents and vet practices to connect and communicate. We already have over 2,100 UK vet practices subscribed and in excess of 7M unique users per year. We also work with some of the biggest names in the veterinary industry and have clients as far away as Australia.
Digital Practice connects pet owners and veterinary practices through a number of solutions including:
- WhatsApp and Facebook Messaging and Payments
- Widely respected animal health blog and vet practice listings with 7M visitors/year
- Practice reviews
- Appointment booking service
In addition to those services, we have an ambitious and exciting roadmap of development which will see the company’s reach expand both in the UK and internationally. We’ve been around for over 15 years and have grown a company culture second to none. We’re a close team but with self-drive that sees a lot of exciting things happening in every part of the company – if you’ve got an idea, we want to hear it. We’re still a small team which means big opportunities. And of course, you get to work with exciting products that make our clients go ‘WOW!’ – which is unbelievably satisfying.
Job Role: Technical Support and Onboarding Executive
You’ll be supporting Veterinary Practices and consumers as they use our systems to interact and support animal health. You’ll be joining a vibrant, fast-moving organisation where your ability to build innovative and creative solutions will be welcomed and where you can use your talents to have a real impact.
Role Description: This is a full-time remote role for an Onboarding and Technical Support Executive. As an Onboarding and Technical Support Executive, you will be responsible for providing customer support to our clients and users. Your day-to-day tasks will include providing excellent customer service and ensuring smooth functioning of our digital products. You will be responsible for onboarding our clients onto our products.
Responsibilities:
- Provide front-line technical support via tickets, email and telephone to veterinary teams in their use of our services
- Triage issues, ideally solving some of the simpler ones yourself and using our internal tools to do so
- Escalate issues to the technical or sales teams promptly when appropriate
- Onboard new clinics onto our platform
Job Requirements:
- Excellent spoken and written English
- A warm and friendly personality that comes across in written and spoken interactions
- Enjoy working with digital platforms
- A team player able to collaborate with colleagues across the company to deliver outstanding customer experience
- Excellent communication and interpersonal skills
- Experience communicating with technical teams is a bonus
- Ability to communicate effectively and quickly build rapport with customers
- Ability to quickly learn new skills and procedures and apply them consistently
- Comfortable working with project management tools such as JIRA
- A good understanding of web and mobile applications at a user level
- A bachelor's degree in tech is preferred but not essential
- 1 to 2 years experience in a technical support role is preferred
Salary: Ranging from INR 3.6 to 7 lakhs per annum depending on the candidate’s experience and qualifications. The job role is hybrid in nature. You get to work with international clients helping you get exposure to new cultures and experiences. Be part of an international, supportive and diverse team. Excellent annual leave structure.
Qualifications:
- Strong analytical skills with the ability to solve complex problems
- Experience in customer support and technical support
- Proficient in troubleshooting technical issues
Relevant Skills and Qualifications:
- Knowledge of veterinary practices and animal welfare
- Experience in software or technology-related customer support
- Strong communication skills, both written and verbal
- Ability to work independently and in a team
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Business Development and Sales, Veterinary Services
Location: New Delhi, Delhi, India
Implementation and Technical Support Executive employer: Digital Practice Ltd
Contact Detail:
Digital Practice Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation and Technical Support Executive
✨Tip Number 1
Get to know the company inside out! Research Digital Practice, their products, and their mission. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common technical support scenarios or questions. This will help you feel more confident and ready to tackle anything they throw your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Implementation and Technical Support Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of character into your writing. Remember, we’re all about connecting with people, so make sure your application reflects that vibe.
Tailor Your Application: Make sure to tailor your application specifically for the Implementation and Technical Support Executive role. Highlight your relevant experience and skills that align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team!
Be Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use simple language and avoid jargon unless it’s relevant. This will help us understand your qualifications and experiences without getting lost in complicated wording.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do before you hit send!
How to prepare for a job interview at Digital Practice Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Digital Practice. Understand their products, values, and the impact they have on veterinary practices and pet owners. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Technical Skills
As an Implementation and Technical Support Executive, you'll need to demonstrate your technical prowess. Be prepared to discuss your experience with digital platforms and any troubleshooting you've done in previous roles. If you have examples of how you've solved technical issues, share those stories!
✨Emphasise Your Communication Skills
Since this role involves a lot of customer interaction, highlight your communication skills. Practice explaining complex technical concepts in simple terms. You might even want to role-play common scenarios you could face while supporting clients to show how you would handle them.
✨Be Ready to Collaborate
Digital Practice values teamwork, so be prepared to discuss how you've worked with others in past roles. Share examples of how you've collaborated with technical teams or contributed to projects. This will show that you're a team player who can thrive in their vibrant environment.
