At a Glance
- Tasks: Lead social media campaigns and manage client accounts with creativity and strategy.
- Company: Join a dynamic creative agency in East London, focused on social-first strategies.
- Benefits: Enjoy flexible working, 25 days leave, and wellness perks.
- Other info: Collaborative environment with opportunities for growth and development.
- Why this job: Be at the forefront of social media trends and make an impact for global brands.
- Qualifications: 3-4 years in social media or agency roles, strong organisation skills, and a passion for digital culture.
Digital Natives is a social-first creative agency putting brands at the centre of attention. Based in East London, our rapidly growing team works together to create best-in-class campaigns for global brands, covering FMCG, beauty, food & beverage and technology.
The role of Social Media Manager is a mid-level position within our Account Management team. Reporting into an Account Director, you will work across a range of projects and client accounts within our portfolio. We’re looking for a highly organised, strategic and collaborative Social Media Manager to lead the delivery and ongoing management of social media activity across key client accounts. This role sits at the centre of delivery - part social specialist, part account lead, and part organiser-of-many-moving-parts.
You’ll oversee the planning and execution of social content, manage calendars and campaigns, and ensure projects run smoothly from concept through to reporting. You’ll work closely with account leads, strategists and creative teams to bring social-first ideas to life, while acting as a trusted point of contact for clients. Alongside managing day-to-day activity, you’ll identify opportunities for optimisation, contribute to strategic thinking and help guide junior team members in delivering best-in-class social work.
If you enjoy combining organisation with creativity, spotting cultural trends early, and turning strategy into consistently strong social execution, you’ll feel at home here. Travel is occasionally required for client visits, new business presentations, planning, brief taking, or attending shoots. We have a flexible hybrid working policy, with time spent in the office (Tue-Thurs) or working from home (Mon & Fri).
What You’ll Be Doing
- Client & Account Leadership
- Act as a key day-to-day contact for clients, managing communications and updates
- Lead client calls, presentations and project discussions
- Build strong client relationships and ensure a high standard of service
- Manage feedback and approval processes across clients and internal teams
- Content Planning & Delivery
- Lead the planning and management of social media calendars across multiple platforms
- Oversee the journey of content from planning and briefing through to publishing
- Ensure content is delivered on time, on brief and aligned with platform best practice
- Work closely with strategy and creative teams to ensure strong social-first execution
- Campaign Management
- Manage the delivery of social campaigns across client accounts
- Coordinate teams across strategy, creative and production to ensure smooth rollout
- Integrate campaigns into ongoing social calendars and platform activity
- Monitor live activity and ensure campaigns deliver against objectives
- Community & Channel Management
- Oversee the day-to-day management of client social channels
- Ensure platforms remain up-to-date, on brand and aligned with best practice
- Guide community management activity including comments and messages
- Maintain channel hygiene including bios, links and pinned content
- Performance & Optimisation
- Lead the creation of performance reports and insights
- Analyse results to identify opportunities for optimisation and growth
- Work with strategy and creative teams to evolve content based on performance
- Translate insights into actionable recommendations for clients
- Trends & Social Expertise
- Stay close to platform developments, trends and cultural moments
- Bring proactive ideas into planning and creative discussions
- Share insights and platform updates with clients and internal teams
- Team Collaboration & Development
- Work closely with junior team members, supporting them in delivering projects
- Provide guidance and share knowledge to help upskill the team
- Contribute to a collaborative and positive working environment
- Organisation & Operations
- Manage timelines, calendars and workflows across multiple projects
- Ensure assets, folders and tools remain organised and accessible
- Follow internal processes to ensure smooth delivery and consistent quality
What We’re Looking For
We don’t expect you to know everything — curiosity and attitude matter as much as experience — but you should bring:
- 3–4 years experience within an agency or social media environment
- Strong organisation and project management skills
- Clear, confident and professional communication
- Excellent attention to detail
- A proactive mindset with the ability to manage multiple projects
- A collaborative approach and positive team attitude
- A genuine interest in social media and internet culture
Social Knowledge
- Strong understanding of major platforms (Instagram, TikTok, LinkedIn, Facebook)
- Experience managing social content calendars and campaigns
- Understanding of formats, platform behaviours and best practices
- Interest in trends, creators and evolving social media culture
Company Benefits
- Flexible working (2 days remote, 3 in office)
- 25 days annual leave
- External & internal dedicated training & development programmes
- Summer Friday early finish hours
- Private Medical Insurance & wellbeing perks through Vitality
- Cycle to work scheme
- Regular team socials & a calendar of activities
- Macbook & work phone (if required)
Social Media Manager employer: Digital Natives
Digital Natives is an exceptional employer that fosters a vibrant and collaborative work culture in the heart of East London. With a strong focus on employee growth, we offer extensive training programmes and flexible working arrangements, allowing our team to thrive both personally and professionally. Join us to be part of a dynamic agency that values creativity, innovation, and the power of social media in shaping brand narratives.
StudySmarter Expert Advice🤫
We think this is how you could land Social Media Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Digital Natives and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Digital Natives are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Digital Natives on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Digital Natives. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Social Media Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Digital Natives. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Digital Natives:Show us that you’ve done your homework! In your application, briefly mention what you admire about Digital Natives’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Digital Natives
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Digital Natives will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Digital Natives, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
