Senior Account Executive

Digital Natives is a Social-First Creative Agency based in East London. Our rapidly growing tribe works together to create best-in-class social campaigns for global brands, covering beauty, food & beverage and consumer goods.

The role of Senior Account Executive is a junior position in our Account Management team. Reporting into an Account Director, you will work alongside other members of the team on a range of projects and client accounts within our portfolio. In this role you’ll be assisting in the smooth delivery of projects and delivering excellent client support and management. You’ll work with your Account Management team to bridge between departments and between the agency and our clients. You will help to build strategic plans, own timelines and co-ordinate the resources needed to deliver creative work, ensure projects stay within budget, and balance the expectations of clients with the execution of our work.

This role offers you an exciting opportunity to add value to our clients from day one. You’ll attend meetings and briefings and maintain close contact with clients. As a varied and cross-departmental role, this position will require a foundational understanding of social media marketing and how businesses operate. It will be your job to uncover and understand what makes our clients tick, and begin learning how to develop and grow accounts.

WHAT YOU’LL BE DOING:

• Assist in the smooth delivery of projects, retainers and work within the agency
• Ensuring projects are delivered within budget, according to timeline, and to a high standard.
• Liaise with creative, strategy, and production teams on a day-to-day basis.
• Supporting in building reports and presentations, ensuring accuracy and clarity throughout.
• Ensuring timelines and project plans allows internal teams and campaigns to run efficiently.
• Direct communication with the CFO - sharing weekly finance updates, sending invoices and chasing POs.
• Providing exceptional customer service to our clients, and acting as an ambassador for Digital Natives.
• Lead client support; sharing and following up with actions on meeting notes, including briefings, calls, status updates and reports

WHAT YOU NEED TO KNOW (TECHNICAL REQUIREMENTS):

• Minimum 1 year experience in a client-facing role, within an agency environment
• Prior experience in social media marketing
• A keen interest in social media, marketing, and understanding of digital and social platforms
• A proactive approach and excellent organisational skills in managing projects
• Excellent written and oral communication skills
• Ability to multi-task and manage a number of projects simultaneously
• Effective team player
• Keen attention to detail
• Desire to work in a fast-paced environment

ABOUT YOU (BEHAVIOURAL REQUIREMENTS):

• You are looking for a step up to gaining some autonomy and independence on your projects.
• Exceptional verbal and written communication and presentation skills - you will be the go-to person on your accounts
• Exceptional interpersonal skills - a team player.
• A quick, creative thinker with attention to detail within a fast-paced environment
• Strong analytical and creative problem-solving skills
• Enthusiastic, self-motivated individual
• Ability to effectively manage targets and deadlines
• Ability to work on multiple projects simultaneously
• Proactivity and willingness to roll up your sleeves

EXTRA BENEFITS YOU’LL RECEIVE:

• Flexible working (2 days remote, 3 in office)
• 25 days annual leave + an additional personal day of leave each year
• External & internal dedicated training & development programmes
• Summer Friday early finish hours
• Private Medical Insurance & wellbeing perks through Vitality
• Cycle to work scheme
• Regular team socials & a calendar of activities to support your wellbeing

SALARY RANGE: £25 - £28k depending on experience