Social Media Manager in London

Digital Natives is a social-first creative agency putting brands at the centre of attention. Based in East London, our rapidly growing team works together to create best-in-class campaigns for global brands, covering FMCG, beauty, food & beverage and technology.

The role of Social Media Manager is a mid-level position within our Account Management team. Reporting into an Account Director, you will work across a range of projects and client accounts within our portfolio. We’re looking for a highly organised, strategic and collaborative Social Media Manager to lead the delivery and ongoing management of social media activity across key client accounts.

This role sits at the centre of delivery - part social specialist, part account lead, and part organiser-of-many-moving-parts. You’ll oversee the planning and execution of social content, manage calendars and campaigns, and ensure projects run smoothly from concept through to reporting. You’ll work closely with account leads, strategists and creative teams to bring social-first ideas to life, while acting as a trusted point of contact for clients. Alongside managing day-to-day activity, you’ll identify opportunities for optimisation, contribute to strategic thinking and help guide junior team members in delivering best-in-class social work.

If you enjoy combining organisation with creativity, spotting cultural trends early, and turning strategy into consistently strong social execution, you’ll feel at home here. Travel is occasionally required for client visits, new business presentations, planning, brief taking, or attending shoots. We have a flexible hybrid working policy, with time spent in the office (Tues-Thurs) or working from home (Mon & Fri).

What You’ll Be Doing

• Act as a key day-to-day contact for clients, managing communications and updates
• Lead client calls, presentations and project discussions
• Build strong client relationships and ensure a high standard of service
• Manage feedback and approval processes across clients and internal teams
• Lead the planning and management of social media calendars across multiple platforms
• Oversee the journey of content from planning and briefing through to publishing
• Ensure content is delivered on time, on brief and aligned with platform best practice
• Work closely with strategy and creative teams to ensure strong social-first execution
• Manage the delivery of social campaigns across client accounts
• Coordinate teams across strategy, creative and production to ensure smooth rollout
• Integrate campaigns into ongoing social calendars and platform activity
• Monitor live activity and ensure campaigns deliver against objectives
• Oversee the day-to-day management of client social channels
• Ensure platforms remain up-to-date, on brand and aligned with best practice
• Guide community management activity including comments and messages
• Maintain channel hygiene including bios, links and pinned content
• Lead the creation of performance reports and insights
• Analyse results to identify opportunities for optimisation and growth
• Work with strategy and creative teams to evolve content based on performance
• Translate insights into actionable recommendations for clients
• Stay close to platform developments, trends and cultural moments
• Bring proactive ideas into planning and creative discussions
• Share insights and platform updates with clients and internal teams
• Work closely with junior team members, supporting them in delivering projects
• Provide guidance and share knowledge to help upskill the team
• Contribute to a collaborative and positive working environment
• Manage timelines, calendars and workflows across multiple projects
• Ensure assets, folders and tools remain organised and accessible
• Follow internal processes to ensure smooth delivery and consistent quality

What We’re Looking For

• 3–4 years experience within an agency or social media environment
• Strong organisation and project management skills
• Clear, confident and professional communication
• Excellent attention to detail
• A proactive mindset with the ability to manage multiple projects
• A collaborative approach and positive team attitude
• A genuine interest in social media and internet culture
• Strong understanding of major platforms (Instagram, TikTok, LinkedIn, Facebook)
• Experience managing social content calendars and campaigns
• Understanding of formats, platform behaviours and best practices
• Interest in trends, creators and evolving social media culture

Company Benefits

• Flexible working (2 days remote, 3 in office)
• 25 days annual leave
• External & internal dedicated training & development programmes
• Summer Friday early finish hours
• Private Medical Insurance & wellbeing perks through Vitality
• Cycle to work scheme
• Regular team socials & a calendar of activities
• Macbook & work phone (if required)

Salary: £35,000