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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues in a dynamic service desk environment.
- Company: Leading apprenticeship provider in Peterborough with a supportive team culture.
- Benefits: Salary of £22,000 to £23,000, hybrid working options, and valuable training opportunities.
- Why this job: Kickstart your career with hands-on experience and professional development in tech support.
- Qualifications: Strong communication skills and at least 5 GCSEs including English and Maths.
- Other info: Join a team that values quality service delivery and offers growth potential.
The predicted salary is between 800 - 1400 £ per month.
A leading apprenticeship provider in Peterborough is seeking a Service Desk Analyst apprentice. In this role, you will provide technical support and troubleshoot issues while adhering to high-quality service delivery standards.
Candidates should possess strong communication skills and a minimum of 5 GCSEs including English and Maths.
The apprenticeship includes valuable training opportunities in a supportive team environment, offering a salary of £22,000 to £23,000. Hybrid working options are available, subject to management discretion.
Apprentice Service Desk Analyst — Hybrid with Level 3 Training in Peterborough employer: Digital Native
Contact Detail:
Digital Native Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Service Desk Analyst — Hybrid with Level 3 Training in Peterborough
✨Tip Number 1
Network like a pro! Reach out to current or former apprentices in similar roles on LinkedIn. They can give you insider tips and might even refer you directly to the hiring manager.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the job description, especially your communication skills and technical know-how. We want you to shine!
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let them know why you're excited about this apprenticeship. Your passion can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Apprentice Service Desk Analyst — Hybrid with Level 3 Training in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure to highlight your ability to explain technical issues clearly. Use examples from your past experiences where you successfully communicated with others.
Tailor Your CV and Cover Letter: We want to see how you fit into our team! Customise your CV and cover letter to reflect the skills and experiences that align with the Service Desk Analyst role. Mention your GCSEs and any relevant tech experience.
Be Enthusiastic About Learning: This apprenticeship is all about growth, so let us know how eager you are to learn and develop your skills. Share any previous training or courses you've taken that show your commitment to personal development.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at Digital Native
✨Know Your Tech Basics
Brush up on your technical knowledge related to service desk roles. Be prepared to discuss common troubleshooting steps for issues you might encounter, as well as any relevant software or tools. This will show that you're ready to jump in and start learning.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a non-technical user with an issue, so think about how to make your explanations clear and concise.
✨Research the Company Culture
Get to know the apprenticeship provider and their values. Understanding their approach to service delivery and team dynamics can help you tailor your answers to fit their culture. It also shows that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training opportunities available or what a typical day looks like for a Service Desk Analyst. It demonstrates your enthusiasm and eagerness to learn more about the role.
