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- Tasks: Join our IT team as an apprentice, supporting users and maintaining systems.
- Company: Airco Hull is a dynamic company focused on IT solutions and support.
- Benefits: Gain hands-on experience, training, and potential for a full-time role after the apprenticeship.
- Why this job: Launch your IT career with expert guidance and a collaborative team culture.
- Qualifications: 5 GCSEs A*-C/9-4 including English and Maths; tech-related studies are a plus.
- Other info: This is an apprenticeship, ideal for those without extensive professional experience.
Job Title. IT Support Apprentice
Location. Hull
Job Title: IT Support Apprentice
Location: Airco Hull
Salary: £7.55 per Hour (National Minimum Apprentice Wage)
Hours/Weeks: 40 Hours per week/52 Weeks per year
Eligibility
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications, or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
About the Role
Are you looking to launch your career in IT? We are seeking an enthusiastic and dedicated IT Support Apprentice to join our dynamic team. As an integral part of our IT Department, you will gain hands-on experience supporting a diverse range of users—including office staff, engineers, and management—across multiple sites. Under expert guidance, you’ll develop skills in setting up systems, troubleshooting, and maintaining computer hardware and networks.
Key Responsibilities
As our IT Support Apprentice, you will:
- Assist with the installation, maintenance, and first-line repairs of ICT hardware including servers, computers, laptops, iPads, switches, Wi-Fi access points, and telephones.
- Support software installations, updates, and maintenance tasks.
- Help maintain and update the hardware and software database and inventory.
- Support the administration and security of our network systems, including managing group policies, user profiles/accounts, and email systems.
- Ensure technology systems comply with GDPR standards.
- Conduct regular ICT health checks of equipment and ensure safe maintenance standards.
- Assist with booking and managing the allocation of IT resources for office staff and engineers.
- Provide support during disaster recovery scenarios and in the maintenance of our CCTV system.
- Educate staff on best practices in using ICT resources and promote eSafety awareness.
- Monitor and assist in managing our telephone system and other communication tools.
- Support the purchasing process for consumables, equipment, software, and services.
- Aid in the recording and reporting of IT-related incidents.
Qualifications & Skills
- Minimum: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
- Desirable: you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc
- Familiarity with Windows operating systems and the Microsoft Office Suite.
- Previous work experience is beneficial—even if not directly within IT.
- Ability to work independently and as part of a collaborative team.
- Strong problem-solving skills and a willingness to learn.
What We Offer
- Gain hands-on experience and valuable technical skills in a real-world IT environment.
- Work under the supervision of experienced IT professionals committed to your success.
- Continuous opportunities for learning, training, and career progression within a thriving company.
- Following a successful apprenticeship, you may have the opportunity to transition into a full-time role within our company, potentially paving the way for a long-term career in IT.
ApprenticeshipTraining to be provided:
- You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
- You will work alongside our experienced Service Desk team and build your skills through a combination of:
- 1-2-1 Coaching
- Group activities
- Online learning
- Work based tasks
Candidates that have read and followed the advice in our CV Guide are more likely to be successful…
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IT Support Apprentice employer: Digital Native
Contact Detail:
Digital Native Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Familiarise yourself with common IT support tasks and terminology. Understanding the basics of hardware installation, troubleshooting, and network management will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Show your enthusiasm for learning by researching the latest trends in IT support. Being able to discuss new technologies or tools that interest you can demonstrate your passion and commitment to the field.
✨Tip Number 3
Prepare to discuss any relevant experience, even if it's informal. Whether it’s helping friends or family with tech issues or personal projects, sharing these experiences can highlight your problem-solving skills and willingness to learn.
✨Tip Number 4
Practice common interview questions related to teamwork and problem-solving. Since you'll be working closely with others, demonstrating your ability to collaborate and communicate effectively will be key to landing the role.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Support Apprentice role. Emphasise any tech-related subjects you've studied, as well as your problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for IT and your eagerness to learn. Mention why you want to join this specific company and how you can contribute to their team.
Highlight Relevant Qualifications: Clearly list your GCSEs and any tech-related qualifications. If you have experience with Windows operating systems or Microsoft Office, make sure to mention it as it’s relevant to the role.
Show Willingness to Learn: In your application, express your willingness to learn and grow within the IT field. Highlight any previous experiences where you demonstrated this trait, even if they were not directly in IT.
How to prepare for a job interview at Digital Native
✨Show Enthusiasm for IT
Make sure to express your genuine interest in IT during the interview. Talk about what excites you about technology and how eager you are to learn and grow in this field.
✨Demonstrate Problem-Solving Skills
Prepare to discuss examples of how you've approached challenges in the past, even if they aren't directly related to IT. Highlight your ability to think critically and find solutions.
✨Familiarise Yourself with Common Tools
Brush up on basic knowledge of Windows operating systems and the Microsoft Office Suite. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role or the company. This shows that you're engaged and interested in the position, and it can help you determine if it's the right fit for you.