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- Tasks: Provide 1st line IT support and troubleshoot tech issues for a vibrant creative agency.
- Company: Join a dynamic digital agency passionate about film and creativity.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Other info: Work in a collaborative environment with a focus on innovation and creativity.
- Why this job: Be part of the magic in the film industry while developing your IT skills.
- Qualifications: 0-2 years of IT support experience and excellent communication skills.
The predicted salary is between 25000 - 32000 £ per year.
At DMS, we are looking for like-minded talented people who want to be part of our journey. We love the film industry and are excited to play our part in bringing the magic of cinema into people’s lives.
WHO WE ARE
We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do. Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.
WHAT WE DO
We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.
THE ROLE
DMS are looking for a customer centric 1st Line IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. This individual will provide excellent 1st line support and look to develop his/her skills to provide additional 2nd line support when needed. This is an essential role in our business offering support across IT, telephony, and the network, as well as configuring, upgrading, and setting up both old and new computers and most importantly offering a great support service to senior stakeholders and the wider business.
In this role you would be responsible for:
- Operating Systems: Proficiency in Windows 10/11 and macOS.
- Software & Hardware: Troubleshooting Microsoft 365 (Office, Outlook, SharePoint, Teams), Active Directory basics (password resets, user creation), and printer/peripheral support.
- Networking: Basic understanding of IP addresses, routers, and connectivity troubleshooting.
- Ticketing Systems: Experience logging, managing, and resolving incidents in IT Service Management (ITSM) tools.
- Customer Service: Excellent active listening and communication skills.
- Troubleshooting: Strong analytical skills for diagnosing basic issues.
- Organisation: Ability to manage ticket queues and prioritize tasks.
- Escalation: Ability to identify when to elevate issues to 2nd/3rd line support.
This role will be full-time in the office and working Monday to Friday 9:30 until 6pm.
Experience & Education: 0–2 years of IT support experience.
1st Line IT Support Analyst in London employer: Digital Media Services UK Limited
Contact Detail:
Digital Media Services UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at DMS on LinkedIn. You never know who might help you land that interview!
✨Tip Number 2
Prepare for your interviews by researching DMS and the film industry. Show your passion for cinema and how it relates to the role of a 1st Line IT Support Analyst. We want to see your enthusiasm shine through!
✨Tip Number 3
Practice your communication skills! As a support analyst, you'll need to explain technical issues clearly. Try mock interviews with friends or family to get comfortable talking about tech in a way anyone can understand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace 1st Line IT Support Analyst in London
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology in your application! Mention any relevant experiences or projects that showcase your love for IT support and how you keep up with the latest trends.
Tailor Your CV: Make sure your CV is tailored to the role of a 1st Line IT Support Analyst. Highlight your skills in troubleshooting, customer service, and any experience with ticketing systems. We want to see how you fit into our vibrant team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about working with us at DMS and how your skills align with our needs. Keep it engaging and personal – we love a good story!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Digital Media Services UK Limited
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 10/11 and macOS, as well as Microsoft 365 applications. Be ready to discuss how you've used these tools in the past, and maybe even prepare for some troubleshooting scenarios they might throw your way.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user with a common issue, so think about how you can make it relatable.
✨Familiarise Yourself with Ticketing Systems
If you have experience with IT Service Management (ITSM) tools, be prepared to talk about it! If not, do a bit of research on common ticketing systems and their processes. Showing that you understand how to log and manage incidents will impress them.
✨Demonstrate Your Customer-Centric Approach
DMS values customer service, so think of examples where you've gone above and beyond to help someone. Whether it's resolving an issue or simply listening to a user's concerns, having a few stories ready will highlight your commitment to great support.