Retail Team Lead

Location: Oxford Street, London

Start Date: May 2026

Employment Type: Full-time and Shift-based (including weekends)

About Tales House London

TALES House London is a curated, multi‑brand experiential retail space by Bellafricana, located on Oxford Street. The space brings together a rotating selection of African and diaspora brands across fashion, beauty, lifestyle, and creative industries. More than a traditional retail store, TALES House is designed as a storytelling and discovery space where customers engage with products, people, culture, and experiences in an immersive and memorable way. The space combines retail, community, content, and culture to create a unique in‑person and digital brand experience. The space operates 7 days a week (approx. 10 am–8 pm) with a small, close‑knit team.

Job Overview

We are seeking an energetic and motivated Retail Store Lead to join our dynamic team! In this pivotal role, you will oversee daily store operations, lead a team of retail associates, and ensure an exceptional customer experience. Your leadership will drive sales, manage inventory, and uphold store standards, creating a vibrant shopping environment that encourages growth and loyalty. This position offers a fantastic opportunity for someone passionate about retail management, eager to develop their leadership skills, and dedicated to delivering outstanding service.

Responsibilities

• Lead and supervise store staff, providing guidance, training, and motivation to achieve sales goals and maintain high performance standards.
• Manage daily store operations, including opening and closing procedures, cash handling, POS transactions, and ensuring compliance with company policies.
• Oversee inventory management by conducting stock checks, controlling inventory levels, and coordinating purchasing and merchandising efforts.
• Implement effective sales strategies through product placement, promotional activities, and customer engagement to maximize revenue.
• Recruit, interview, and onboard new team members while fostering a positive work environment focused on employee development and retention.
• Handle customer inquiries with professionalism via phone etiquette and in‑person interactions; resolve issues promptly to ensure satisfaction.
• Maintain accurate records of payroll, bookkeeping, sales reports, and store budgets while managing administrative tasks efficiently.

Qualifications

• Bachelor’s in Marketing, Management, or other related courses.
• Previous retail, showroom, or customer‑facing experience (supervisor or assistant manager level preferred).
• Confident in taking ownership in a small team environment.
• Proactive, organised, and detail‑oriented.
• Comfortable working in a dynamic, multi‑brand retail environment.
• Proven supervisory or assistant manager experience within retail environments; strong leadership skills are essential.
• Demonstrated expertise in retail math, including pricing, sales management, budgeting, and cash handling.
• Proficiency with POS systems, inventory control software, and basic bookkeeping tools.
• Strong organizational skills with the ability to multitask effectively in a fast‑paced setting.
• Experience in merchandising, stock management, marketing initiatives, and promotional planning is preferred.
• Ability to lead by example with a focus on customer service excellence and team development.
• Interest in fashion, lifestyle, or creative brands.

Join us as a Retail Store Lead where your leadership fuels our success!