Senior Application Operations Engineer

The Welsh Admin Portal (WAP) allows users in the Local Health Board's Medical Records teams to seamlessly interact with the local Patient Administration Service (PAS), resulting in the referral being created in the PAS electronically. In conjunction with the Welsh Clinical Portal (WCP) and Welsh Care Records Service (WCRS), the WAP application generates the necessary information needed for a Consultant to prioritise the referral. WCP provides electronic updates back to WAP and WCCG and stores the updated referrals in WCRS. WAP is used to manage the progression of the referral in PAS through to being ready for booking.

We are looking for talented, enthusiastic and motivated individuals to join our Software Applications team supporting this major National software application that forms the backbone of the NHS in Wales. Someone who has had either grass roots experience of the Welsh Admin Portal or has helped develop or support equivalent systems in the past will be required to take a flexible and innovative approach combined with excellent interpersonal, communication and organisational skills to ensure that the application performs to the requirements of its users. You will take responsibility for leading all operational aspects of the Welsh Admin Portal.

Main duties of the job include:

• Supporting an application and software that helps Clinicians deliver better patient care.
• Producing robust working software that meets the needs of users.
• Focusing on helping us deliver software to users from day one.
• Encouraging independent skill development while also seeking guidance when needed.
• Leading the operational and development aspects of the Welsh Admin Portal.

About us: Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. We provide expert advice in relation to cyber security and information governance, giving frontline staff the digital tools which help them provide safer and more efficient care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development.

Job responsibilities include:

• Management, operation support and development of the Welsh Admin Portal.
• Line management responsibilities for a team of application operations engineers.
• Configuration and performance of the solution.
• Becoming the subject expert to provide guidance and technical advice to colleagues and NHS staff.
• Working with customer organisations, Welsh Government and other health services to help lead future directions of referral systems in Wales.

Person Specification:

• Master's degree in a relevant professional field (e.g. IT, Computer Science), or equivalent qualification or experience.
• Knowledge gained through practical experience relevant to application operations, IT service management, or digital service delivery.
• Commitment to continuous professional development.
• Professional registration, such as Registered IT Technician (RITTech).
• Theoretical and specialist knowledge, such as gained with relevant ITIL certifications.
• Knowledge of the NHS, other healthcare systems, or the health sector.

Experience required includes:

• Significant experience in application operations or IT service management within a complex organisational environment.
• Proven ability to manage and support complex IT applications.
• Experience of working in multidisciplinary teams to prioritise tasks and resolve complex issues.
• Experience of analysing operational and performance data to generate insights.
• Familiarity with incident management tools and principles.
• Proficient in managing services to meet quality, security, and performance standards.

Skills and Attributes:

• Supervisory skills to set clear expectations and achievable deadlines.
• Technical agility to quickly learn new technologies.
• Planning and organisation skills to allocate resources effectively.
• Decision-making skills to make timely, informed decisions.
• Collaboration skills to build shared understanding across teams.
• Effective communication skills across diverse audiences.

Welsh language skills are desirable, at level 1 or above, in understanding, speaking, reading and writing in Welsh.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service.