Lead Delivery Manager

We are looking for a Lead Delivery Manager to work directly with our product teams as they design and deliver digital services that support preventative, community, and mental health care across Wales. This is a hands-on delivery leadership role. You won’t be off to the side running governance; you’ll be embedded with Developers, Engineers, Testers, and User-Centred Design professionals. Your role is to serve the team, helping delivery flow, removing blockers, and fostering a culture of openness and continuous improvement.

Main duties of the job:

• Serve and support teams: creating the environment and practices people need to deliver effectively.
• Focus on flow and outcomes: using Agile and Lean practices, delivery metrics, and data to help teams improve.
• Coach and enable: developing the skills of your team and working with communities of practice to grow delivery capability.
• Work in the open with Product Owners and users: making delivery transparent through open roadmaps and aligned to real needs.

About us:

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data, and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care. Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Job responsibilities:

Proven experience leading cross-functional digital teams (as a Delivery Manager, Scrum Master, Agile Coach, or equivalent). Strong knowledge of delivery flow, using tools like cumulative flow diagrams, throughput, and WIP measures. Confidence working with senior stakeholders, while staying close to day-to-day delivery. A collaborative, servant-leader style: motivated by helping teams succeed rather than directing from a distance. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Person Specification:

Qualifications and/or Knowledge:

• Educated to Masters level (or equivalent qualification/experience).
• Expert of Agile and Lean practices.
• Evidence of continuous professional development.
• Expert at supporting multi-disciplinary teams in the delivery of products and services.
• Understanding and knowledge of health service terminology and information requirements.
• Working knowledge of the NHS and national developments and policy initiatives.

Experience:

• Proven ability to lead complex projects and coach multi-disciplinary teams through the product life cycle.
• Extensive experience using Agile principles and how to apply them for the delivery of technology programmes.
• Demonstrable experience with introducing agile and lean practices into an organisation.
• Expert at balancing multiple priorities and dealing with ambiguity in a highly complex, diverse, and changing environment.
• Demonstrable focus on details including metrics, KPIs, and process.
• Expert at coaching teams to apply a user-centred focus and to deliver to service standards.

Skills and Attributes:

• Strong negotiation, decision-making, and problem-solving skills to maintain delivery momentum and address or resolve issues and risks promptly.
• Expert life cycle management skills.
• Manages products or services from planning stages through to delivery and ongoing iteration.
• Excellent communication skills, both written and verbal, with the ability to clearly and concisely document plans and deliverables.
• Able to navigate and negotiate through complex or contentious situations.
• Strong leadership and management skills; planning and organisation of a number of complex activities or programmes, which require the formulation.
• Advanced commercial and financial acumen.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.