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- Tasks: Support and maintain IT systems for NHS Wales, solving complex issues with a dynamic team.
- Company: Join Digital Health and Care Wales, transforming health services through technology.
- Benefits: Flexible working, competitive salary, 28 days leave plus Bank Holidays, and career development opportunities.
- Why this job: Make a real difference in healthcare while developing your IT skills in a supportive environment.
- Qualifications: Degree in IT or equivalent experience; IT support experience is a plus.
- Other info: Welsh language skills are desirable; be part of a life-saving team!
The predicted salary is between 28000 - 42000 £ per year.
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To assist in the development, maintenance and support the relevant systems for which the applicable Locality Team is responsible in accordance with specifications / operational requirements of NHS Wales.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
This post is secondment for 7 months due to secondment cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post
The Post Holder Will Be Able To:
- Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders as directed by line manager.
- Assist team members to devise solutions for complex issues. Supported Services include (but not limited to):
- Microsoft Windows 11 & 10 (Operating System)
- Microsoft 365 (Click To Run, Office, Vision, Project)
- GP Clinical Systems (Cegedim Vision, EMIS Web, TPP SystmOne)
- GP Managed Print Service (Hewlett Packard)
- Authentication Services (Active Directory, Azure)
- Deployment Services (SCCM, InTune, WSUS)
- Provide analysis and advice on the interpretation of data produced by those systems and products.
- Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills. Our stakeholders include: Cegedim, Community Health Councils (CHCs), Dell UK, EMIS, GP Practices, Heath Education and Improvement Wales (HEIW), Hewlett Packard, Hospices, National Imaging Academy Wales, NHS Wales Health Collaborative, NHS Wales Shared Services Partnership (NWSSP), Prisons, Public Health Wales (PHW), Digital Health and Care Wales (DHCW).
- Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
- You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
- Participate in formal training seminars on the use of the systems and products.
- Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services.
- Assisting in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions.
- Investigate, diagnose and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
The Post Holder Will Be Responsible For:
- Regularly researching and evaluating of new Information and IT technologies to establish their benefit to the work undertaken by DHCW.
- Assisting in testing of applications to ensure that the systems developed meet the stated business requirements.
- Work autonomously within this role defining how the requirements and objectives are best achieved whilst being guided by the Senior Specialist (IT Support), IMTP, NHS Wales policies, IT regulations and best practice.
- Determine appropriate priorities when conflicting resource availability may affect the locality team and agreed resolution within line management and/or other relevant stakeholders.
Seniority level
- Entry level
Employment type
- Contract
Job function
- Information Technology
Industries
- IT System Training and Support
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IT Support Technician employer: Digital Health and Care Wales
Contact Detail:
Digital Health and Care Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to current employees at DHCW on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft Windows, Office, and the other systems mentioned in the job description. We want you to shine!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled IT issues before and be ready to share how you approached them. We love a good story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our game-changing team at DHCW.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the IT Support Technician role. We want to see how your background aligns with the specific requirements mentioned in the job description.
Show Off Your Communication Skills: Since effective communication is key in this role, don’t forget to showcase your written and verbal communication abilities. Use clear language and structure in your application to demonstrate that you can convey information effectively.
Highlight Your Technical Know-How: Be sure to mention any experience you have with the systems and technologies listed in the job description, like Microsoft Windows and GP Clinical Systems. We’re looking for candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Digital Health and Care Wales
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the systems mentioned in the job description, like Microsoft Windows 10 & 11, Microsoft 365, and GP Clinical Systems. Being able to discuss these technologies confidently will show that you're prepared and knowledgeable.
✨Communicate Clearly
Since effective communication is key in this role, practice explaining complex IT concepts in simple terms. You might even want to role-play with a friend or family member to ensure you can convey your thoughts clearly and concisely.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to follow your thought process.
✨Emphasise Your Continuous Learning
Highlight your commitment to professional development, especially if you have any relevant certifications like ITIL or PRINCE2. Discuss how you stay updated with new technologies and how this benefits your work, as it shows you're proactive and dedicated.