At a Glance
- Tasks: Support and maintain IT systems for NHS Wales, solving complex issues with a dynamic team.
- Company: Join Digital Health and Care Wales, transforming health services through technology.
- Benefits: Flexible working, competitive salary, 28 days leave plus Bank Holidays, and career development opportunities.
- Other info: Welsh language skills are desirable; be part of a life-saving team!
- Why this job: Make a real difference in healthcare while developing your IT skills in a supportive environment.
- Qualifications: Degree in IT or equivalent experience; IT support experience is a plus.
The predicted salary is between 28000 - 42000 £ per year.
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To assist in the development, maintenance and support the relevant systems for which the applicable Locality Team is responsible in accordance with specifications / operational requirements of NHS Wales.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
This post is secondment for 7 months due to secondment cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post
The Post Holder Will Be Able To:
- Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders as directed by line manager.
- Assist team members to devise solutions for complex issues. Supported Services include (but not limited to):
- Microsoft Windows 11 & 10 (Operating System)
- Microsoft 365 (Click To Run, Office, Vision, Project)
- GP Clinical Systems (Cegedim Vision, EMIS Web, TPP SystmOne)
- GP Managed Print Service (Hewlett Packard)
- Authentication Services (Active Directory, Azure)
- Deployment Services (SCCM, InTune, WSUS)
- Provide analysis and advice on the interpretation of data produced by those systems and products.
- Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills. Our stakeholders include: Cegedim, Community Health Councils (CHCs), Dell UK, EMIS, GP Practices, Heath Education and Improvement Wales (HEIW), Hewlett Packard, Hospices, National Imaging Academy Wales, NHS Wales Health Collaborative, NHS Wales Shared Services Partnership (NWSSP), Prisons, Public Health Wales (PHW), Digital Health and Care Wales (DHCW).
- Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
- You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
- Participate in formal training seminars on the use of the systems and products.
- Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services.
- Assisting in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions.
- Investigate, diagnose and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
The Post Holder Will Be Responsible For:
- Regularly researching and evaluating of new Information and IT technologies to establish their benefit to the work undertaken by DHCW.
- Assisting in testing of applications to ensure that the systems developed meet the stated business requirements.
- Work autonomously within this role defining how the requirements and objectives are best achieved whilst being guided by the Senior Specialist (IT Support), IMTP, NHS Wales policies, IT regulations and best practice.
- Determine appropriate priorities when conflicting resource availability may affect the locality team and agreed resolution within line management and/or other relevant stakeholders.
Seniority level
- Entry level
Employment type
- Contract
Job function
- Information Technology
Industries
- IT System Training and Support
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IT Support Technician in Swansea employer: Digital Health and Care Wales
Digital Health and Care Wales (DHCW) is an exceptional employer, offering a supportive work culture that values flexibility and employee well-being. With competitive salaries, 28 days of annual leave plus Bank Holidays, and a strong commitment to professional development, DHCW empowers its staff to make a meaningful impact on health and care services across Wales. Join our innovative team and contribute to transforming healthcare through technology while enjoying a fulfilling career in a dynamic environment.
Contact Details:
Digital Health and Care Wales Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Swansea
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Digital Health and Care Wales values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Digital Health and Care Wales might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Digital Health and Care Wales!
✨Direct Apply to Digital Health and Care Wales
Let's not forget to apply directly through the Digital Health and Care Wales website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Swansea
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Digital Health and Care Wales.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Digital Health and Care Wales. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Digital Health and Care Wales
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
