End User Computing Apprentice in Cardiff

This post is fixed term/secondment for 24 months in line with course length. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Digital Health and Care Wales (DHCW) is seeking an enthusiastic End User Computing Apprentice to join our Digital Workplace team. This is a fantastic opportunity to begin your career in IT within the NHS, gaining hands-on experience while completing your apprenticeship qualification. You will be the first point of contact for service users, providing efficient support and administration to the Digital Workplace teams. Working closely with colleagues across NHS Wales, you will help maintain systems, support operational services, and contribute to improving digital services. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• Within the Digital Workplace team, act as the first point of contact for callers and service users, providing end user support and responding to queries efficiently.
• Monitor ITSM call systems, resolving or escalating requests as appropriate.
• Maintain and update spreadsheets, databases, and dashboards to ensure accurate reporting.
• Assist with agendas, reports, and documentation for the Digital Workplace teams.
• Collaborate with colleagues and external organisations to optimise resources and improve departmental performance.
• Attend educational establishment in line with apprenticeship programme requirements.

About us

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac. As an End User Computing Apprentice, you will work towards a Level 3 or Level 4 qualification relevant to the role. You will be expected to take responsibility for completing all elements of your apprenticeship programme, including coursework, assessments, and scheduled learning activities. This apprenticeship offers the opportunity to gain hands-on experience while developing your technical skills in a supportive environment. It’s an excellent starting point for building a long-term career in IT, combining structured study with practical, on-the-job learning.

For queries about course eligibility, please contact: dhcw.recruitment@wales.nhs.uk

Person Specification

Qualifications

• Educated to Level 3 (e.g. A Level standard, National Diploma or higher) or possess the equivalent level of experience.
• Knowledge of end user IT systems and procedures.

Experience

• Experience of Word, Excel and a good knowledge of information systems (including databases).

Skills and Attributes

• Good interpersonal skills.
• Ability to prioritise and meet deadlines.
• Ability to work effectively as part of a team.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.