At a Glance
- Tasks: Guide new sellers through onboarding and ensure their success on the marketplace platform.
- Company: Fast-growing retail business with a strong digital focus and supportive culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for career growth.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
- Why this job: Be a key player in helping new businesses thrive in the digital marketplace.
- Qualifications: 0–2 years' experience in ecommerce or customer-facing roles; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: London (Hybrid – 2 days per week in office)
Contract: Permanent, Full-Time | Mon–Fri
Our client is a fast-growing, privately owned retail business with a strong national presence and an ambitious digital roadmap. As part of their continued expansion, they're looking for an Onboarding Executive to join their Marketplace team. This is a pivotal role that sits at the intersection of new business, seller experience, and operations.
The Role
You'll own the onboarding journey for new third-party sellers joining their marketplace platform. From initial sign-up through to handover to the account management team, you'll be the key point of contact. This includes guiding sellers through product listings, compliance requirements, and platform tools to set them up for long-term success.
What You'll Be Doing
- Guiding new sellers through platform onboarding, tools, and policies
- Conducting seller vetting and compliance checks
- Supporting sellers with product listing, optimisation, and operational setup
- Tracking seller progress and KPIs across their first 4–6 months
- Delivering onboarding training sessions to new sellers
- Using Zendesk to manage seller queries and ensure timely resolution
- Collaborating with internal teams including Account Management, Finance, Marketing, and Compliance
- Producing reports to support performance tracking and decision-making
What We're Looking For
- 0–2 years' experience in ecommerce, marketplaces, or a customer-facing operations role
- Familiarity with marketplace platforms and product listing processes
- Strong communication and problem-solving skills
- High attention to detail with the ability to juggle multiple priorities
- Confident using Microsoft Excel (formulas, data analysis)
- A collaborative team player who's comfortable working cross-functionally
This is a brilliant opportunity for someone looking to build a career in marketplace and ecommerce operations, within a supportive and fast-paced environment.
Onboarding Executive - Marketplace employer: Digital Gurus
Join a dynamic and fast-growing privately owned retail business in London, where you'll play a crucial role in shaping the onboarding experience for new sellers on our marketplace platform. With a strong emphasis on employee development, a collaborative work culture, and the flexibility of a hybrid working model, we offer a supportive environment that fosters growth and innovation. This is an exciting opportunity to be part of a team that values your contributions and encourages you to thrive in the ever-evolving world of ecommerce.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Executive - Marketplace
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its marketplace. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are speaking about your experience and skills, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Onboarding Executive - Marketplace
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Onboarding Executive role. Highlight any relevant experience in ecommerce or customer-facing operations, and don’t forget to mention your familiarity with marketplace platforms!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a great fit. Be sure to mention your strong communication skills and attention to detail.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. This will show us that you have the problem-solving mindset we’re looking for, especially when guiding sellers through their onboarding journey.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Digital Gurus
✨Know the Marketplace Inside Out
Before your interview, make sure you research the company's marketplace platform thoroughly. Understand how onboarding works, what tools sellers use, and the compliance requirements they need to meet. This knowledge will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Communication Skills
As an Onboarding Executive, you'll be guiding sellers through a complex process. Prepare examples of how you've effectively communicated with customers or team members in the past. Think about times when you resolved issues or explained processes clearly – these stories will highlight your problem-solving abilities.
✨Demonstrate Your Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss how you've managed multiple priorities in previous roles without missing important details. You could even bring a sample report or document that showcases your ability to analyse data and maintain accuracy.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your approach to onboarding challenges. Think about how you would handle a seller struggling with product listings or compliance checks. Practising your responses will help you articulate your thought process and demonstrate your readiness for the role.
