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- Tasks: Support and enhance engineering applications, focusing on Siemens Teamcenter for global users.
- Company: Major manufacturing organisation with a strong IT Engineering Systems team.
- Benefits: Onsite role with potential sponsorship, competitive salary, and career development opportunities.
- Why this job: Be the go-to expert in system support, making a real impact on engineering teams.
- Qualifications: Experience with Siemens Teamcenter and a background in engineering systems support.
- Other info: Dynamic environment with a focus on collaboration and continuous improvement.
The predicted salary is between 35000 - 45000 £ per year.
We’re recruiting an Engineering Systems Support Engineer to join a Group IT Engineering Systems team within a major manufacturing organisation. This team ensures global engineering functions have reliable, high-performing software tools and platforms to deliver programmes successfully.
In this role, you’ll support, maintain and enhance core engineering applications across the PLM landscape, with a strong focus on Siemens Teamcenter, ensuring stability, performance, and continuous improvement across both project delivery and BAU activity.
You’ll take ownership across key engineering systems, ensuring effective support, issue resolution and ongoing optimisation across a global user base, including:
- Supporting, configuring and maintaining Teamcenter and related engineering applications
- Monitoring system performance, proactively identifying and resolving issues
- Performing root-cause analysis and implementing sustainable fixes
- Supporting system upgrades, patches and enhancements in collaboration with development teams
- Maintaining data integrity, workflows and user access across engineering systems
- Supporting infrastructure-related processes (e.g., system monitoring, scheduled jobs, server-related tasks)
- Gathering user requirements and translating them into system improvements or support solutions
- Supporting testing, documentation and release processes for system changes
- Acting as a key point of contact for engineering users, providing guidance and troubleshooting support
- Collaborating closely with global engineering teams, IT colleagues and third-party vendors
Strong experience supporting Siemens Teamcenter (RAC and/or Active Workspace) is required, along with a background in engineering systems support (PLM / CAD / CAE / manufacturing environments). A solid understanding of application support, system administration, and issue resolution is essential.
Experience working in a user-facing support role within engineering or manufacturing environments is necessary. You should be a confident communicator, able to build trust and support engineering stakeholders globally.
This role suits someone who enjoys being the go-to expert for system support and stability, balancing hands-on system administration with user engagement and continuous improvement. You’ll be proactive, detail-oriented and collaborative, taking real ownership of system performance and user experience while ensuring engineering teams can rely on the tools they use every day.
ICT Support Engineer employer: Digital Gurus
Contact Detail:
Digital Gurus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to ICT support and Siemens Teamcenter. We recommend using the STAR method to structure your answers, showcasing your problem-solving skills and experience.
✨Tip Number 3
Showcase your passion for engineering systems! During interviews, share examples of how you've improved system performance or resolved issues in the past. This will demonstrate your proactive approach and expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace ICT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ICT Support Engineer. Highlight your experience with Siemens Teamcenter and any relevant engineering systems support you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've supported engineering applications and resolved issues in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves collaborating with global teams, make sure to showcase your communication skills in your application. Let us know how you've built trust and provided support to users in previous roles. We value clear and confident communicators!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Digital Gurus
✨Know Your Stuff
Make sure you brush up on Siemens Teamcenter and any related engineering applications. Be ready to discuss your experience with system support, issue resolution, and how you've improved system performance in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled issues in previous roles. Think about times when you performed root-cause analysis or implemented sustainable fixes. This will show that you can think critically and act decisively.
✨Communicate Like a Pro
Since this role involves being a key point of contact for users, practice explaining technical concepts in simple terms. Highlight your experience in user-facing support roles and how you've built trust with stakeholders.
✨Be Ready to Collaborate
This position requires working closely with global teams and third-party vendors. Prepare to discuss how you've successfully collaborated in the past, and be open to sharing ideas on how to enhance system performance and user experience.