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- Tasks: Lead IT service management and ensure operational excellence in a hybrid role.
- Company: Join a renowned brand in Manchester with a focus on technology.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing service performance and driving cyber security initiatives.
- Qualifications: 5+ years in IT Service Management with strong incident management skills.
- Other info: Dynamic environment with a focus on compliance and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Hybrid / Remote (2 days a week in Halifax). We’ve partnered with one of the most recognisable brands in Manchester, and we’re looking for a highly capable and proactive IT Service Manager to strengthen operational maturity across the Technology function on their behalf. This role focuses on service ownership and operational excellence, ensuring incidents are handled decisively, service performance is improving, and core operational standards remain consistently high.
You’ll also bring strong cyber incident management capability and the confidence to lead technical responses, drive mitigations, and guide remediation activities clearly and effectively. You’ll help ensure our services remain audit-ready and compliant, supported by robust processes, disciplined governance, and high-quality documentation.
Responsibilities- Own the technical incident lifecycle (P1/P2) from detection to resolution.
- Lead incident response command, decision-making, and mitigation strategies.
- Own the OOH rota, escalation process, and P1/P2 response targets.
- Coordinate with engineering teams on preventative maintenance and capacity planning.
- Act as the owner of Cyber Security on behalf of the Technology department.
- Drive remediation of vulnerabilities/issues from penetration tests and security risks raised by the business.
- Own service desk triage processes, ceremonies, communications, and prioritisation.
- Partner with product owners and engineering leads to align on SLOs/SLA expectations.
- Work closely with the Revenue Protection Manager, DPO, and engineering managers to align processes to compliance frameworks and controls.
- Ensure adherence to company policies in line with: ISO 27001:2022, BS 10012:2017, ISO 50001:2018, ISO 22301:2019.
- 5+ years in IT Service Management / SRE / SecOps / Incident Management.
- Strong command of ITIL across incident, problem, change, and service level management.
- Proven experience organising OOH/on-call processes and independently leading major incidents.
- Hands-on experience with vulnerability management and remediation.
- Good understanding of modern digital architectures, with strong technical grounding in cybersecurity methods and solutions.
- Familiarity with security frameworks (e.g., ISO 27001, SOC 2) and working with audits.
- Proficient with ITSM platforms (e.g., Jira Service Management, ServiceNow).
- Comfortable with dashboards and collaboration tooling (e.g., Power BI, Jira, Confluence, Notion).
IT Service Manager in Halifax employer: Digital Gurus
Contact Detail:
Digital Gurus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager in Halifax
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've handled incidents and improved service performance. We want to hear about your cyber incident management experience and how you’ve led teams through challenges.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
✨Tip Number 4
Stay updated on industry trends and best practices. Being knowledgeable about the latest in ITIL, cybersecurity frameworks, and service management tools will give you an edge in discussions with potential employers.
We think you need these skills to ace IT Service Manager in Halifax
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Service Manager role. Highlight your experience with incident management and service ownership, and don’t forget to mention any relevant certifications or frameworks you’re familiar with, like ITIL or ISO standards.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've handled incidents or improved service performance in the past, and show us your passion for operational excellence.
Showcase Your Technical Skills: We want to see your technical chops! Make sure to include any hands-on experience you have with ITSM platforms like Jira or ServiceNow, as well as your understanding of cybersecurity methods. This will help us see how you can contribute to our team right away.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Digital Gurus
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around incident, problem, and change management. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding of the framework and its importance in service management.
✨Showcase Your Cybersecurity Savvy
Since the role involves a strong focus on cyber incident management, prepare examples of how you've handled security incidents or vulnerabilities in the past. Highlight your experience with frameworks like ISO 27001 and how you've ensured compliance in your previous positions.
✨Demonstrate Leadership in Incident Management
Be prepared to talk about your experience leading major incidents. Share specific examples where you coordinated responses, made critical decisions, and drove mitigation strategies. This will illustrate your capability to handle high-pressure situations effectively.
✨Familiarise Yourself with Tools and Processes
Get comfortable with the ITSM platforms mentioned in the job description, like Jira Service Management or ServiceNow. If you can, practice using dashboards and collaboration tools like Power BI or Confluence, as being hands-on will give you an edge during discussions.
