At a Glance
- Tasks: Guide new sellers through onboarding and ensure their success on the marketplace platform.
- Company: Fast-growing retail business with a strong digital presence.
- Benefits: Hybrid work model, competitive salary, and career development opportunities.
- Other info: Supportive team environment with opportunities for growth in ecommerce operations.
- Why this job: Be the key contact for new sellers and shape their marketplace journey.
- Qualifications: 0-2 years in ecommerce or customer-facing roles; strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: London (Hybrid – 2 days per week in office)
Contract: Permanent, Full-Time | Mon–Fri
Our client is a fast-growing, privately owned retail business with a strong national presence and an ambitious digital roadmap. As part of their continued expansion, they are looking for an Onboarding Executive to join their Marketplace team. This is a pivotal role that sits at the intersection of new business, seller experience, and operations.
The Role
You will own the onboarding journey for new third-party sellers joining their marketplace platform. From initial sign-up through to handover to the account management team, you will be the key point of contact. This includes guiding sellers through product listings, compliance requirements, and platform tools to set them up for long-term success.
What You’ll Be Doing
- Guiding new sellers through platform onboarding, tools, and policies
- Conducting seller vetting and compliance checks
- Supporting sellers with product listing, optimisation, and operational setup
- Tracking seller progress and KPIs across their first 4–6 months
- Delivering onboarding training sessions to new sellers
- Using Zendesk to manage seller queries and ensure timely resolution
- Collaborating with internal teams including Account Management, Finance, Marketing, and Compliance
- Producing reports to support performance tracking and decision-making
What We’re Looking For
- 0–2 years’ experience in ecommerce, marketplaces, or a customer-facing operations role
- Familiarity with marketplace platforms and product listing processes
- Strong communication and problem-solving skills
- High attention to detail with the ability to juggle multiple priorities
- Confident using Microsoft Excel (formulas, data analysis)
- A collaborative team player who’s comfortable working cross-functionally
This is a brilliant opportunity for someone looking to build a career in marketplace and ecommerce operations, within a supportive and fast-paced environment.
Onboarding Executive - Marketplace in City of London employer: Digital Gurus
Join a dynamic and rapidly expanding privately owned retail business in London, where you will play a crucial role as an Onboarding Executive in the Marketplace team. With a strong focus on employee development, a collaborative work culture, and the flexibility of a hybrid working model, this company offers a supportive environment for you to thrive and grow your career in ecommerce operations.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Executive - Marketplace in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its marketplace. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are speaking about your experience and skills, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Onboarding Executive - Marketplace in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Onboarding Executive role. Highlight any experience you have in ecommerce or customer-facing roles, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background aligns with our needs. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Communication Skills:Since this role involves guiding sellers and collaborating with various teams, make sure to demonstrate your strong communication skills in your application. Whether it's through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Digital Gurus
✨Know the Marketplace Inside Out
Before your interview, make sure you research the company's marketplace platform thoroughly. Understand how it works, what sellers need to do to get onboarded, and any recent changes or updates. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
As an Onboarding Executive, you'll be guiding sellers through a complex process. Prepare examples of how you've effectively communicated in previous roles, especially in customer-facing situations. Think about times when you resolved issues or helped someone understand a tricky concept.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in past roles and how you overcame them. This could involve seller vetting or compliance checks. Highlight your analytical skills and how you can use data to track progress and improve processes.
✨Prepare for Role-Play Scenarios
You might be asked to role-play a scenario where you guide a new seller through the onboarding process. Practice explaining product listings and compliance requirements clearly and concisely. This will help you feel more comfortable and showcase your ability to handle real-life situations.
