At a Glance
- Tasks: Manage mobile device services, coordinate customer requests, and ensure top-notch user experiences.
- Company: Join a leading telecommunications provider with a focus on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Diverse role with hands-on responsibilities and exposure to various technologies.
- Why this job: Be at the forefront of technology while making a real difference in customer service.
- Qualifications: Customer service experience and strong organisational skills are a plus.
The predicted salary is between 35000 - 45000 £ per year.
Join a leading telecommunications provider in a varied role that combines service management, customer support, and technology solutions.
Acting as a key point of contact for a major Mobile Device Management (MDM) contract, you will oversee day‑to‑day service delivery, coordinate customer requests, manage device deployments, and ensure an exceptional experience for both users and stakeholders.
This hands‑on position offers a blend of office‑based, field, and customer‑facing responsibilities, giving you exposure to a wide range of technologies and services.
Working closely with customers, technical specialists, and operational teams, you will resolve issues, manage service tickets, support device administration, and maintain accurate records.
The role also includes supporting home visits, customer onboarding, and occasional retail store activity, providing a diverse and rewarding workload.
We are seeking a customer‑focused individual with excellent organisational skills, a passion for technology, and the ability to manage multiple priorities in a fast‑paced environment.
Experience in customer service, retail, telecommunications, IT support, or service delivery would be advantageous, together with strong communication skills and a proactive, solutions‑driven approach to customer care.
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Mobile Device Management Service Manager employer: Digital Greenhouse Guernsey
Digital Greenhouse Guernsey is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration. As the Director of Digital Innovation & Growth, you will have the unique opportunity to shape the future of Guernsey's innovation landscape while benefiting from professional development and networking opportunities within a supportive community dedicated to start-ups and scaling businesses.
Contact Details:
Digital Greenhouse Guernsey Recruitment Team
