At a Glance
- Tasks: Help members achieve their financial goals while providing top-notch service.
- Company: Join DCU, the largest credit union in New England with a caring community.
- Benefits: Enjoy a competitive salary, work-life balance, and a supportive environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: High school diploma and 1-3 years of related experience required.
The predicted salary is between 21.5 - 21.5 € per hour.
Schedule: Mon - Fri 8:30 – 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 – 3:30 (40 hrs)
What You’ll Do
- Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing service excellence and helping members achieve their financial goals.
- Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross sell appropriate products and services, make qualified referrals and achieve assigned sales goals.
- Understand and explain all DCU products and services.
- Open new memberships, accounts and loans utilizing established guidelines and self-service options and conduct Notary Public services.
- Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings.
- Accurately process teller transactions, assist with end of day balancing, Instant Issuance and ATM balancing.
- Conduct audits of all membership applications, account maintenance forms, new account applications and completed loan files.
- Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
- May be asked to provide coverage in other DCU areas such as other branches, the Information Center or support departments.
- Continuously identify and submit efficiency and process improvement ideas.
- Perform other job-related duties as assigned.
What You’ll Need
- High School diploma or equivalent
- 1-3 years related experience
- Technical skills (Word, Excel, Email)
- Bilingual skills a plus
DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal‑opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to career@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/sponsorship for this position.
Expected Pay Range: 21.50
Member Service Representative, Manchester, NH, Full-time, Onsite employer: Digital Federal Credit Union
DCU is an exceptional employer located in Manchester, NH, offering a supportive work culture that prioritises work-life balance and community engagement. As the largest credit union in New England, we provide our employees with ample opportunities for professional growth and development, alongside a commitment to diversity and inclusion. Join us to make a meaningful impact while achieving your financial goals and those of our members.
Contact Detail:
Digital Federal Credit Union Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Member Service Representative, Manchester, NH, Full-time, Onsite
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DCU. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Member Service Representative. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your people skills! As a Member Service Representative, building rapport is key. During your interview, share examples of how you've successfully interacted with customers or resolved conflicts. This will highlight your ability to connect with members.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Member Service Representative, Manchester, NH, Full-time, Onsite
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Member Service Representative role. We want to see how you can contribute to our success and help our members achieve their financial goals!
Showcase Your Customer Service Skills:Since this role is all about providing service excellence, don’t forget to include examples of your previous customer service experiences. We love to see how you've built rapport and established strong relationships with customers in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any typos or errors – first impressions matter!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at DCU!
How to prepare for a job interview at Digital Federal Credit Union
✨Know Your Stuff
Before heading into the interview, make sure you understand DCU's products and services inside out. Familiarise yourself with their offerings so you can confidently discuss how you can help members achieve their financial goals.
✨Build Rapport
Since this role is all about building strong relationships with members, practice your interpersonal skills. Think of ways to connect with the interviewer, perhaps by sharing a personal story about customer service or teamwork that highlights your ability to relate to others.
✨Showcase Your Experience
Be ready to discuss your previous experience in member services or similar roles. Prepare specific examples of how you've identified customer needs, provided excellent service, or achieved sales goals. This will demonstrate your capability to excel in the position.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, what success looks like in this role, or how DCU supports its employees' growth. This shows your genuine interest in the position and the company.
