At a Glance
- Tasks: Help members achieve their financial goals while providing top-notch service.
- Company: Join DCU, the largest credit union in New England with a caring community.
- Benefits: Enjoy a competitive salary, work-life balance, and a supportive environment.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: High school diploma and 1-3 years of related experience required.
The predicted salary is between 21.5 - 21.5 € per hour.
Schedule: Mon - Fri 8:30 – 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 – 3:30 (40 hrs)
What You’ll Do
- Contribute to DCU's success sharing and business goals by identifying members' needs, providing service excellence, and helping members achieve their financial goals.
- Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross-sell appropriate products and services, make qualified referrals, and achieve assigned sales goals.
- Understand and explain all DCU products and services.
- Open new memberships, accounts, and loans utilizing established guidelines and self-service options and conduct Notary Public services.
- Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met, and verify the integrity of the documents prior to conducting loan closings.
- Accurately process teller transactions, assist with end-of-day balancing, Instant Issuance, and ATM balancing.
- Conduct audits of all membership applications, account maintenance forms, new account applications, and completed loan files.
- Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
- May be asked to provide coverage in other DCU areas such as other branches, the Information Center, or support departments.
- Continuously identify and submit efficiency and process improvement ideas.
- Perform other job-related duties as assigned.
What You’ll Need
- High School diploma or equivalent
- 1-3 years related experience
- Technical skills (Word, Excel, Email)
- Bilingual skills a plus
DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to career@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/sponsorship for this position.
Member Service Representative, Manchester, NH, Full-time, Onsite employer: Digital Federal Credit Union
DCU is an exceptional employer located in Manchester, NH, offering a supportive work environment that prioritises work-life balance and community engagement. As the largest credit union in New England, we provide our employees with ample opportunities for professional growth, a commitment to diversity and inclusion, and a culture that values service excellence and teamwork. Join us to make a meaningful impact while achieving your career goals in a dynamic and rewarding setting.
Contact Detail:
Digital Federal Credit Union Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Member Service Representative, Manchester, NH, Full-time, Onsite
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DCU. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Member Service Representative. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your people skills! As a Member Service Representative, building rapport is key. Be ready to share examples of how you've successfully interacted with customers in the past. Highlight your ability to understand and meet their needs.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Member Service Representative, Manchester, NH, Full-time, Onsite
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Member Service Representative role. We want to see how you can contribute to our goals at DCU!
Showcase Your Customer Service Skills:Since this role is all about helping members, emphasise any previous experience you have in customer service. Share specific examples of how you've built relationships and provided excellent service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Digital Federal Credit Union
✨Know the Company Inside Out
Before your interview, take some time to research DCU thoroughly. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in becoming a part of their team.
✨Practice Your People Skills
As a Member Service Representative, building rapport with members is key. Practice common customer service scenarios with a friend or family member. Focus on how to identify needs and provide solutions, as this will be crucial during your interview.
✨Prepare for Technical Questions
Since the role requires technical skills like Word and Excel, brush up on these applications. Be ready to discuss how you've used them in past roles, and consider preparing examples of how you can leverage these tools to improve efficiency at DCU.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you've identified issues and proposed solutions in previous jobs. During the interview, share these examples to demonstrate your ability to contribute to process improvements and enhance member satisfaction.
