At a Glance
- Tasks: Lead and shape the service vision for a large contact centre.
- Company: Join a forward-thinking Digital Federal Credit Union in Chelmsford, MA.
- Benefits: Enjoy a competitive salary of $160,000 - $190,000 and a dynamic work environment.
- Other info: Opportunity to drive change and enhance customer service experiences.
- Why this job: Make a real impact by promoting an empowered service culture and operational excellence.
- Qualifications: Over 8 years of experience in leadership roles within contact centre operations.
The predicted salary is between 160000 - 190000 £ per year.
Digital Federal Credit Union is seeking a Senior Director for Contact Center Operations in Chelmsford, MA. This role involves shaping service vision and operational strategy for a large contact center, promoting an empowered service culture, and ensuring operational excellence.
Ideal candidates will have over 8 years of experience, with significant leadership roles.
The position offers a competitive annual salary range of $160,000 - $190,000.
Senior Director, Contact Center Excellence in Essex employer: Digital Federal Credit Union
Digital Federal Credit Union is an exceptional employer that prioritises employee growth and development within a dynamic work culture. Located in Chelmsford, MA, we offer competitive salaries and a supportive environment that fosters innovation and excellence in service delivery, making it an ideal place for professionals seeking meaningful and rewarding careers.
Contact Details:
Digital Federal Credit Union Recruitment Team
