Support Services Operations Team Member, Chelmsford, MA, Hybrid, Full-Time

This role will report to the Team Leader and play a crucial role in supporting and implementing objective and independent quality control reviews. This role is essential for maintaining compliance, ensuring operational efficiency, and upholding the integrity of procedures across departments.

Essential Functions:

• Develop a strong understanding of DCU’s internal controls and procedures as well as applicable rules and regulations.
• Conduct detailed evaluations to identify gaps, inconsistencies, or opportunities for improvement within existing workflows.
• Apply a methodical approach to quality control to enhance operational performance and ensure adherence to established standards.
• Prepare well-documented, cohesive reports that clearly communicate findings and provide actionable insights to support informed decision making and corrective actions.
• Collaborate closely with cross-functional teams to address identified issues, follow up on remediation efforts, ensure remediation aligns with expected outcomes, and support the implementation of process improvements.
• Demonstrate strong attention to detail and analytical thinking to navigate complex regulatory environments and identify trends or recurring issues.
• Proactively recommend enhancements that align with organizational goals and contribute to continuous improvement initiatives.
• Foster a collaborative environment by effectively communicating with various departments to uphold quality and compliance standards.
• Conduct thorough reviews of existing Shared Service procedures prior to approval and publication.
• Develop, document, and implement procedures for functions of the Shared Service Business Operations department.
• Maintain accurate reconciliation and proper authorization of user access for department utilized applications, ensuring permissions are correctly assigned and upheld.
• Foster positive and productive relationships.
• Perform other job-related duties as assigned or requested.

Complies with regulatory compliance and assigned training requirements.

What You’ll Need

Education and Experience Requirements:

• Minimum of two years’ work experience, financial institution preferred.

Additional Eligibility Requirements:

• Proficient with Microsoft Office tools (Outlook, Excel, PowerPoint, Teams, etc.). Atlassian experience preferred.
• Gather relevant information, analyze significance, and identify potential issues or areas of improvement.
• Ability to effectively manage multiple priorities.
• Commitment to challenging the status quo and promoting positive change by actively questioning existing processes, identifying inefficiencies, and advocating for a better solution that drives meaningful impact.
• Drive innovation and unique solutions.
• Demonstrates open-mindedness and thrives in collaborative environments, effectively navigating diverse perspectives to identify optimal solutions.
• Optimize the use of available resources, tools and technology to their fullest potential ensuring efficiency and effectiveness.

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares. DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/sponsorship for this position.

Expected Pay Range $21.50 - $24.10 / hour

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.