At a Glance
- Tasks: Develop and deliver engaging training for Branch Services employees, enhancing their skills and knowledge.
- Company: Join DCU, the largest credit union in New England, committed to community and employee well-being.
- Benefits: Enjoy a competitive salary, excellent work-life balance, and a supportive team environment.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact by shaping the future of our branch services through effective training.
- Qualifications: BA degree preferred; experience in adult learning or branch services is a plus.
The predicted salary is between 62300 - 70100 £ per year.
Schedule: Monday - Friday 8-5 (40 hours)
What You’ll Do
Summary/Objective: This position is responsible for developing and delivering instructor-led training to Branch Services employees and coaching them to effectively use what they are learning. Training covers many topics, including DCU’s culture, service excellence, services, and systems.
Essential Functions
- Participate in the development of facilitator-led training programs specific for Branch Services for both groups and individuals in partnership with the department and Branch Services Training Manager.
- Facilitate in-person and online interactive learning for both groups and individuals in partnership with the Branch Services Training Specialists team.
- Assist to implement, execute, and maintain all aspects of the n-Branch Coach (IBC) program including holding of quarterly meetings, training and on-boarding of IBCs, and offering consistent feedback to the IBCs on their coaching with the new hires in partnership with the Branch Services Training Manager.
- Evaluate new hire comprehension and application and make necessary recommendations throughout the new hire.
- Coach new hires and provide appropriate reinforcement of learning.
- Act as a role model for trainees, demonstrating appropriate dress, good work habits, a positive outlook, a commitment to providing outstanding member service, and a strong desire to contribute to the Credit Union's success and goals.
- Act as an additional resource for branch services employees regarding policies, procedures, regulations, with transaction processing, and reference materials/job-aids.
- Ensure training materials are comprehensive and clearly convey information and concepts, enhance the learning process and update and revise as necessary.
- Participate in various learning programs and projects as requested by Branch.
- Maintain a working knowledge of current training concepts and technologies and make recommendations.
- Recognize and share opportunities for alignment of procedures and processes among branch services with the Branch Services Training Specialist team and manager.
- Collaborate with Branch Services Training manager, branch services leadership teams, Info Center Training Specialist, and IBCs to diagnose training needs and develop appropriate interventions.
- Deliver learning modules to employees using a variety of instructional methods.
- Design and create training manuals, online learning modules, and courses.
- Attend training seminars to provide superior training.
- Perform other job-related duties as assigned by Managers(s).
What You’ll Need
- BA degree in Education, Business Administration, Organization Development, or a relevant field preferred.
- 1-2 years of experience in facilitating and developing adult learning content or education role or equivalent Branch Services experience; currently employed as MSR, Branch Team Leader, or equivalent in Branch Services.
- Demonstrate proficiency of all skills associated with teller, MSR, and management branch services positions as well as a thorough knowledge of understanding credit union policies, procedures, products, and services.
- Demonstrate supervisory and leadership skills including the ability to exercise good judgement in the decision-making process.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Proficiency in eLearning development software.
- Excellent written, verbal, interpersonal and presentation skills.
- Ability to present topics in an understandable way, utilizing adult learning principles.
- Extensive knowledge of DCU products and services.
- Extensive knowledge of DCU Branch Services procedures and systems.
- Strong organizational skills with attention to detail.
- Ability to manage multiple priorities and work effectively.
What We Do
DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares. DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company.
DCU is not currently offering Visa transfer/sponsorship for this position.
Expected Pay Range: $62,300 - $70,100
Branch Services Training Specialist, Chelmsford, MA, Hybrid, Full-time employer: Digital Federal Credit Union
DCU is an exceptional employer located in Chelmsford, MA, offering a hybrid work environment that promotes a healthy work-life balance. With a strong commitment to employee development, DCU provides comprehensive training programs and opportunities for growth within the largest credit union in New England, fostering a culture of inclusivity and support among its diverse workforce.
Contact Details:
Digital Federal Credit Union Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Services Training Specialist, Chelmsford, MA, Hybrid, Full-time
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Instead, think about how your experiences relate to the role of a Branch Services Training Specialist.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows that you're engaged and serious about the position. Ask about the training programs or how success is measured in the role – it’ll make you stand out!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can leave a lasting impression. Remind them why you’re excited about the opportunity and how you can contribute to their team.
We think you need these skills to ace Branch Services Training Specialist, Chelmsford, MA, Hybrid, Full-time
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Branch Services Training Specialist role. We want to see how your background aligns with what we do at DCU!
Showcase Your Training Skills:Since this role is all about developing and delivering training, be sure to include any experience you have in facilitating learning or coaching others. We love seeing examples of how you've made a difference in previous roles!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas, as we appreciate good communication skills. Remember, we’re looking for someone who can present topics in an understandable way!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Digital Federal Credit Union
✨Know Your Stuff
Make sure you have a solid understanding of DCU’s culture, services, and systems. Brush up on their products and procedures so you can speak confidently about how your experience aligns with their needs.
✨Showcase Your Training Skills
Since the role involves developing and delivering training, be prepared to discuss your previous experiences in facilitating adult learning. Bring examples of training materials you've created or sessions you've led to demonstrate your expertise.
✨Be a Team Player
Collaboration is key in this role. Highlight your ability to work with various teams, like the Branch Services Training Manager and IBCs. Share specific instances where you’ve successfully collaborated to achieve a common goal.
✨Ask Thoughtful Questions
Prepare some insightful questions about the training programmes and the team dynamics at DCU. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
