At a Glance
- Tasks: Help members with transactions and achieve their financial goals while providing excellent service.
- Company: Join DCU, the largest credit union in New England, with a supportive community.
- Benefits: Competitive pay, flexible hours, and a great work-life balance.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real difference in people's lives while building valuable skills.
- Qualifications: High school diploma and customer service experience preferred.
The predicted salary is between 41600 - 41600 £ per year.
Schedule: Monday - Wednesday 8:30 - 5:30 and Saturdays 8:30 - 3:30 (30.5 hours)
What You’ll Do:
- Contribute to DCU’s success by identifying members’ needs, accurately processing transactions, providing service excellence, and helping members achieve their financial goals.
- Accurately process all teller transactions such as deposits, withdrawals, loan payments, and check cashing, as well as assist with end of day balancing.
- Complete member requests for money orders, treasurer’s checks, stop payments, bonds, gift cards, check orders, account file maintenance, and create and issue plastic cards.
- Balance coin machine and daily work with minimal errors while maintaining a cash variance record within guidelines.
- Understand and explain all DCU products and services and complete member requests.
- Achieve individual referral goals by identifying the financial needs of new and existing members, building strong business relationships, educating and cross-selling appropriate products and services, and advising members of self-service options.
- Adhere to all DCU policies and procedures, including security compliance and following guidelines intended to limit risk exposure to fraud and losses.
- May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
- Continuously identify and submit efficiency and process improvement ideas.
- Perform other job-related duties as assigned.
What You’ll Need:
- High School Diploma or equivalent.
- Previous customer service experience preferred.
- Consistent attention to detail.
- Strong technical skills (Word, Excel, Email).
DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company.
If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information.
Teller, Andover , Part-Time (30.5 hours), Onsite employer: Digital Federal Credit Union
DCU is an exceptional employer that prioritises work-life balance and fosters a supportive community for its employees. As the largest credit union in New England, we offer our team members ample opportunities for professional growth and development while ensuring a diverse and inclusive workplace. Join us in Andover, where you can make a meaningful impact on our members' financial journeys while enjoying a fulfilling part-time role.
Contact Details:
Digital Federal Credit Union Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Teller, Andover , Part-Time (30.5 hours), Onsite
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DCU. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous customer service experience can help you excel as a Teller. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Dress to impress! Even though it's a part-time role, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and respect the company's culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Teller, Andover , Part-Time (30.5 hours), Onsite
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Teller position. Highlight your customer service experience and any relevant skills that match what we’re looking for at DCU.
Showcase Your Attention to Detail:Since accuracy is key in processing transactions, give examples in your application that demonstrate your attention to detail. This could be from previous jobs or projects where precision was crucial.
Be Personable:We love candidates who can connect with our members! Use your application to show off your communication skills and how you’ve built relationships in past roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly.
How to prepare for a job interview at Digital Federal Credit Union
✨Know Your Stuff
Before heading into the interview, make sure you understand DCU's products and services inside out. This will help you answer questions confidently and show that you're genuinely interested in helping members achieve their financial goals.
✨Showcase Your Customer Service Skills
Since previous customer service experience is preferred, be ready to share specific examples of how you've provided excellent service in the past. Think about times when you went above and beyond for a customer and how that relates to the teller role.
✨Practice Attention to Detail
As a teller, accuracy is key. During the interview, highlight your attention to detail by discussing how you've successfully managed tasks that require precision, like balancing cash drawers or processing transactions with minimal errors.
✨Be Ready to Build Relationships
DCU values strong business relationships, so come prepared to discuss how you would identify members' needs and build rapport. Think of ways you can educate and cross-sell products while maintaining a friendly and approachable demeanour.
