Branch Team Leader, Andover, MA, Full-Time, Onsite

Location: Andover, MA 01810, USA

Schedule: Mon - Fri 8:30 – 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 – 3:30 (40 hours)

What You’ll Do:

• Supervision of the teller line staff, including coaching, developing, career growth, hiring, disciplining, and writing and delivering periodic and annual evaluations.
• Provide supervisory branch coverage on alternating Saturdays and as needed.
• Be fully trained and proficient with security procedures, including handling robbery and member complaints.
• Manage all aspects of staff performance, provide training, timely review of performance progress, and maintain performance documentation for Tellers.
• Coach staff to minimize errors and violations of policy and procedures.
• Assure that performance evaluations and monthly meetings with staff (Tellers and Teller Specialists) are completed on time.
• Support Success Sharing by coaching the tellers to achieve their individual sales referral goals and educate members with self-service options.
• Oversee daily operations of the teller line including adherence to policies and procedures.
• Provide guidance and assistance to tellers, and approve system supervisor overrides.
• Assume responsibility for branch cash, negotiable items, nightly branch balancing, including ATM Custodian when required and securing confidential information.
• Respond to all member complaints and concerns in a timely manner.
• Perform Teller duties as needed, accurately processing all routine transactions such as deposits, withdrawals, loan payments, and check cashing.
• Complete member requests for money orders, treasurer’s checks, stop payments, bonds, gift cards, check orders, and account file maintenance.
• Balance vault, coin machine, and daily work with minimal errors and in a timely manner while maintaining a cash variance record within guidelines.
• Perform MSR duties, which include having knowledge of all DCU products and services.
• Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met, and verify the integrity of the documents prior to conducting loan closings.
• Obtain Mortgage Loan Originator (MLO) authority through the nationwide mortgage licensing system (NMLS) and originate mortgages, as well as obtain Notary Public certification.
• Support the auditing of all membership applications, account maintenance forms, new account applications, and completed loan files.
• Provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Manage operations when covering a branch by assuring compliance with policies and procedures and security.
• Promptly resolve Information Services and maintenance issues as they occur.
• Recognize work processes that can be streamlined to reduce cost or save time and encourage staff to offer their suggestions.
• Continuously identify and submit efficiency and process improvement ideas.
• Perform other job‑related duties as assigned.

What You’ll Need:

• High School Diploma or equivalent
• Verbal and written communication skills
• Technical skills (Windows, Microsoft Office)
• Previous customer service experience preferred
• Ability to obtain NMLS Certification
• Bilingual skills a plus

Expected Pay Range: $26.60 - $30.00 / hour

DCU is an equal‑opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information.

Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/sponsorship for this position.