Digital Data Governance helps UK organisations improve their cyber security through practical, clearly explained services including Cyber Essentials, Cyber Essentials Plus, pen testing and staff training.
We are a professional, client-focused team. Our aim is simple: provide reliable assessments, clear guidance and a smooth experience for every organisation we work with.
The Role
We are looking for a Cyber Essentials Assessor to join our team in Southend.
You will carry out Cyber Essentials assessments for a range of organisations, review their responses and evidence, identify areas requiring attention, and explain the requirements clearly to clients.
This is a client-facing role. Technical knowledge is important, but so are communication, patience and professionalism. Clients should finish an interaction with a clear understanding of what is required and what they need to do next.
You will be expected to:
- Deliver Cyber Essentials assessments in line with the relevant scheme requirements
- Review client responses, evidence and technical information
- Identify and document areas that do not meet the requirements
- Explain technical requirements in clear, practical language
- Communicate confidently with clients by email, telephone and video call
- Provide accurate guidance without compromising assessment integrity
- Manage assessments while meeting agreed deadlines
- Keep clients and internal colleagues updated on progress
- Maintain clear, accurate assessment records
- Escalate complex or uncertain issues when appropriate
- Contribute to improving templates, processes and the client experience
- Work collaboratively with the wider assessment and administration team
- Current qualification, approval or authorisation required to deliver Cyber Essentials assessments
- Practical understanding of the Cyber Essentials requirements
- Strong knowledge of core IT and cybersecurity principles
- Experience assessing technical information against a defined standard
- Excellent written and verbal communication skills
- Ability to explain technical subjects to non-technical people
- A calm, patient and professional approach with clients
- Strong attention to detail and accurate record keeping
- Ability to organise your own workload and meet deadlines
- Comfortable working independently while contributing to a team
- Commitment to impartial, evidence-based assessment
- Experience in IT support, cybersecurity, audit, compliance or assurance
- Experience working directly with business owners, IT teams or MSPs
- Experience using vulnerability scanning tools
- Experience improving internal processes or client documentation
The Person
You will be technically capable, but you will also be approachable and easy to work with.
You should be someone who:
- Enjoys speaking with clients
- Can remain patient when clients are unfamiliar with technical requirements
- Explains rather than intimidates
- Takes ownership of work
- Communicates early when something is unclear or at risk
- Cares about delivering a high-quality client experience
- Understands that assessment integrity must always come first
