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- Tasks: Support clients with innovative legal tech tools and improve their processes.
- Company: Join a forward-thinking legal tech team making waves in the industry.
- Benefits: Excellent salary, flexible contract, and opportunities for professional growth.
- Other info: Dynamic role with a chance to shape the future of legal services.
- Why this job: Be at the forefront of legal technology and make a real difference.
- Qualifications: Experience with legal tech tools and a passion for problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
About the job
Support Technician – Legal Tech Tools
£Excellent Salary – FTC – South West, UK
James Carrera of Digital Data Foundation is sourcing a technical & functional support technician to support the introduction of innovative solutions and process improvements to clients, in particular HighQ.
Responsibilities
- First point of contact for online services related issues and queries, recording them within the call management system, providing status and escalation.
- Maximise and own HighQ updates and present what is coming and what benefit it could be to us at our HighQ Governance Meetings.
- Managing the lifecycle and reporting of client portals.
- Assist in the research and development of new legal focused technologies.
- Create & maintain client facing portals using the Firms collaborative platform.
- Evolve and improve the firms collaborative technology offerings.
- Provide governance and usage reporting of the Firms online services.
- Translating client requirements into tools & solutions enabled by the growing availability of relevant technologies including collaboration, document automation, document analytics and no code technologies.
Experience
- You will have previous experience working with legal tech tools such as document automation, machine learning / AI, no code platforms and / or using legal tech solutions such as Luminance, HighQ, Contract Express etc.
- A natural problem solver with a keen interest in technology and its applications.
- To display a professional approach, diplomacy and strength of character in challenging situations.
- Demonstrated ability to build and retain relationships with stakeholders.
- Articulate and confident communication at all levels of the firm and clients.
- To work well under pressure, with the ability to keep calm in highly pressurised situations.
Support Technician - Legal Tech Tools in Bristol employer: Digital Data Foundation
Contact Detail:
Digital Data Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician - Legal Tech Tools in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in the legal tech space, especially those who work with tools like HighQ. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills! If you've got experience with legal tech tools, make sure to highlight that in conversations. Share specific examples of how you've solved problems or improved processes – it’ll make you stand out!
✨Tip Number 3
Stay updated on industry trends! Follow legal tech blogs, join forums, and participate in webinars. This not only boosts your knowledge but also gives you great talking points when you meet potential employers.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in our roles. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Support Technician - Legal Tech Tools in Bristol
Some tips for your application 🫡
Show Your Tech Savvy: Make sure to highlight your experience with legal tech tools like HighQ or document automation in your application. We want to see how you've used these technologies to solve problems and improve processes.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your skills and experiences. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Don’t just send a generic application! Tailor it to the Support Technician role by mentioning specific responsibilities from the job description. Show us why you’re the perfect fit for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Digital Data Foundation
✨Know Your Tech Tools
Familiarise yourself with the legal tech tools mentioned in the job description, like HighQ and document automation platforms. Be ready to discuss how you've used these tools in the past and how they can benefit the firm.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues or improved processes in previous roles. Highlight your natural problem-solving abilities and how they can help in a high-pressure environment.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since you'll be dealing with clients and stakeholders, being able to communicate complex tech solutions in simple terms is key.
✨Research the Company Culture
Get to know the Digital Data Foundation's values and culture. Tailor your responses to show how you align with their mission and how you can contribute to their innovative approach in legal tech.