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- Tasks: Lead transformative projects in the Energy Sector, focusing on user-centred design and digital technologies.
- Company: Join Digital Catapult, a leading deep tech innovation organisation driving growth through advanced technologies.
- Benefits: Enjoy 25 days holiday, hybrid working, and perks like gym discounts and private medical insurance.
- Why this job: Be part of a vibrant culture that values diversity and offers opportunities for impactful work.
- Qualifications: Degree in Design or Innovation preferred; experience in service transformation and design methodologies required.
- Other info: Applications from diverse backgrounds are encouraged; we support neurodivergent candidates and offer interview adjustments.
The predicted salary is between 43200 - 72000 £ per year.
Digital Catapult is a deep tech innovation organisation. We help businesses grow by applying advanced technologies, partnering with government, industry, and academia to deliver solutions that benefit the UK\’s economy and society. With nearly 300 innovators across the UK, we tackle significant challenges through collaborative, practical innovation.
The Role
We are looking for a Senior Service Transformation Manager to join our Innovation Practice Team on a Fixed Term Contract until March 2026. As a Senior Service Transformation Manager, you will play a pivotal role in shaping and delivering a complex, multi-stakeholder, design-led and user-centred programme that accelerates the adoption of advanced digital technologies in the Energy Sector. You will lead and enable the end-to-end delivery of digital transformation projects, collaborating closely with subject matter experts, Service Designers, Programme Directors, and multidisciplinary teams across organisations to ensure that user needs, business objectives, and technical opportunities are seamlessly integrated and manage change effectively. You will work primarily on the Digitalising Energy Flexibility Bridge Programme, unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence.
What You\’ll Do
- Lead the continuous improvement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients.
- Oversee the end-to-end management of service transformation projects, from scoping and planning through to delivery and evaluation, ensuring all outputs meet agreed quality standards and objectives.
- Champion the use of service design, human-centred design, behavioural design, and systemic design methodologies.
- Develop and maintain tools, templates, and processes that ensure consistent, high-quality service transformation delivery.
- Support project teams in identifying and overcoming barriers to service adoption and transformation.
- Build and maintain strong, trust-based relationships with clients, partners, and internal stakeholders, acting as the primary point of contact for service design matters on assigned projects.
- Establish and monitor key performance indicators (KPIs) for service transformation activities, providing actionable insights to drive continuous improvement.
- Proactively identify, assess, and mitigate risks associated with service transformation and delivery, ensuring robust documentation and compliance with standards.
- Mentor and support the growth of junior colleagues, contributing to the ongoing evolution of Digital Catapult\’s service transformation and design methodologies and capabilities.
Requirements
- Ideally educated to degree level in Design, Innovation or a related discipline or qualified by experience. An advanced degree or recognised innovation management qualification would be advantageous.
- Strong track record of delivering impactful service transformation initiatives, demonstrating strategic vision and driving delivery and practical knowledge of implementing service, innovation and systems design approaches in large scale programmes.
- Strong strategic thinking, strategic leadership and influencing skills. Demonstrated leadership in service design and transformation, including mentoring colleagues and contributing to best practice initiatives.
- Proven experience applying innovation methodologies such as Design Thinking, Lean Startup, and Agile to solve complex service challenges and deliver user-centred solutions.
- Proven experience in leading multidisciplinary projects in multi-stakeholder environments along with experience of delivering innovative design-led solutions with measurable impact.
- Strong track record in stakeholder management, systems design, innovation management, customer experience and business process improvement.
- Exceptional problem-solving skills, able to thrive in ambiguous situations and drive results in dynamic environments.
- Excellent collaboration, interpersonal and communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences.
- Commitment to equality, diversity, and inclusion.
Deadline for Applications: 18th July 2025
Commitment to Equality, Diversity and Inclusion
We recognise and value the advantages and opportunities that come with having people from diverse backgrounds working with us and it is our ambition to build an organisation which is representative and reflective of UK society.
We welcome applications from neurodivergent candidates, candidates from minority and underrepresented groups and from candidates with more or less experience, provided the requisite skills can be demonstrated.
As members of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Please do speak with us about adjustments that could support you through our interview process.
Digital Catapult is an equal opportunities employer.
- We are in the UK\’s Top 100 Best Workplaces and placed in the UK\’s Best Workplaces in Tech and Large Organisations.
- Digital Catapult is a Disability Confident Committed Level 1 Employer.
- Excellent holiday package: 25 days annual leave, Bank Holidays and 3 days between Christmas and New Year:
- Double-matched pension up to 10% of your salary;
- 4% of your salary to use towards selecting benefits that work for you, including health cash plan, Private Medical Insurance; buying holiday, topping up your pension;
- E-Vehicle Scheme; Cycle2Work; Tech Scheme; Gym Discounts; Give As you Earn; PerkPal;
- Life insurance 4x salary;
- Free to access EAP & Financial Wellbeing advice;
- Enhanced maternity and paternity leave;
- Hybrid working – with great offices to work from 2 days per week with some roles needing to be onsite more regularly to ensure the successful delivery of our work;
- Investment in your ongoing learning and development with us;
- Company social events throughout the year and free office snacks!
We have a vibrant and engaging culture where all voices are heard and a variety of employee led affinity groups who champion initiatives and provide opportunities for feedback to be shared.
We use moments in the year to educate everyone at Digital Catapult on different aspects of Equity, Diversity and Inclusion and to raise awareness.
We also enjoy socialising and having fun together through a variety of company-wide events held throughout the year including our football team, running and climbing groups and volunteering activities.
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Senior Service Transformation Manager employer: Digital Catapult
Contact Detail:
Digital Catapult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Transformation Manager
✨Tip Number 1
Familiarise yourself with the latest trends in digital transformation, especially within the energy sector. Understanding how advanced technologies are being applied can give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the field of service transformation and design. Attend industry events or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your application.
✨Tip Number 3
Prepare to discuss specific examples of your past projects that demonstrate your leadership in service design and transformation. Highlighting measurable impacts from your initiatives will showcase your capability to drive results.
✨Tip Number 4
Research Digital Catapult's current projects and values, particularly their commitment to equality, diversity, and inclusion. Being able to articulate how your personal values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace Senior Service Transformation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service transformation and design methodologies. Use specific examples that demonstrate your strategic vision and leadership skills, particularly in multi-stakeholder environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital transformation in the energy sector. Discuss how your background aligns with the role's requirements and mention any innovative methodologies you've successfully implemented in past projects.
Showcase Your Problem-Solving Skills: Provide concrete examples of how you've tackled complex service challenges. Highlight your ability to thrive in ambiguous situations and drive results, as this is crucial for the Senior Service Transformation Manager role.
Emphasise Collaboration and Communication: Demonstrate your exceptional collaboration and communication skills in your application. Mention experiences where you effectively communicated complex concepts to both technical and non-technical audiences, as this will be key in the role.
How to prepare for a job interview at Digital Catapult
✨Showcase Your Strategic Vision
As a Senior Service Transformation Manager, it's crucial to demonstrate your strategic thinking. Prepare examples of past projects where you successfully led service transformation initiatives, highlighting how your vision drove impactful results.
✨Emphasise Collaboration Skills
This role involves working with multidisciplinary teams and stakeholders. Be ready to discuss how you've built strong relationships in previous roles, and provide specific instances where your collaboration led to successful project outcomes.
✨Demonstrate User-Centred Design Knowledge
Familiarise yourself with service design methodologies like Design Thinking and Agile. During the interview, articulate how you've applied these approaches in past projects to ensure user needs were met effectively.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of complex challenges you've encountered in service transformation and be prepared to explain your thought process and the solutions you implemented.
