Reception & Facilities Associate in London

Description

Join Digital Catapult as the welcoming face of our London office.

As Reception & Facilities Associate, you will help create a professional, inclusive and well-run workplace experience for colleagues, members, partners and visitors.

This is a hands-on front-of-house and facilities role for an individual who enjoys variety, takes pride in high standards, and can balance excellent customer service with calm, organised operational support.

• WHAT YOU’LL DO (Duties)
• Provide a warm, professional first point of contact for staff, members, contractors and visitors, including visitor sign-in, access control, office tours and health and safety briefings.
• Maintain high front-of-house and workplace presentation standards across reception, meeting rooms, breakout areas, kitchens, printers and stationery points, escalating issues promptly where needed.
• Manage access badges, meeting room bookings, assigned inboxes, incoming calls and facilities enquiries, ensuring requests are handled efficiently or directed to the right team.
• Support workplace compliance by completing regular checks, including first aid kits, defibrillators, visitor records and other facilities documentation.
• Support the Membership Programme by tracking member activity, actively assisting with workspace needs, managing allocated rooms and coordinating member deliveries where required.
• Maintain accurate records across visitor logs, helpdesk systems and membership databases, producing regular reports on visitor numbers, helpdesk performance and member usage.
• Build positive working relationships with employees, members, suppliers and contractors, identifying practical ways to improve processes and the overall workplace experience.

Requirements

• Experience in a front-of-house, reception, facilities, office coordination or workplace operations role.
• A confident, welcoming and service-focused approach, with the ability to communicate professionally in person, by phone and in writing.
• Strong organisational skills, attention to detail and the ability to prioritise multiple tasks while remaining calm and responsive.
• Confidence using Microsoft Office, including Word, Excel and Share Point, with experience using helpdesk, ticketing, CRM or visitor management systems desirable.
• Sound judgement and the ability to work independently / autonomously, escalating issues appropriately and maintaining high standards with minimal supervision.
• A driven, determined, proactive and positive individual with an improvement-focused mindset, with the flexibility to support a wide range of facilities and administrative activities.
• Knowledge of health and safety procedures, visitor access processes, contractor coordination or membership-based environments would be an advantage.

Working pattern: Permanent, office-based role in London, 5 days per week.

Standard hours are 8:00am–4:30pm, with occasional flexibility required to support operational resilience and out-of-hours workplace activity.

As part of the application process for this role, a covering letter is required explaining your interest in this role and working for Digital Catapult.

Deadline for Applications: 7th October 2026 (We do reserve the right to close this advertisement early if we receive a high volume of suitable applications).

Commitment to Equality, Diversity and Inclusion

We recognise and value the advantages and opportunities that come with having people from diverse backgrounds working with us and it is our ambition to build an organisation which is representative and reflective of UK society. 

We welcome applications from neurodivergent candidates, candidates from minority and underrepresented groups and from candidates with more or less experience, provided the requisite skills can be demonstrated.

As members of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Please do speak with us about adjustments that could support you through our interview process.

Digital Catapult is an equal opportunities employer.

Benefits

• We are in the UK’s Top 100 Best Workplaces and placed in the UK’s Best Workplaces in Tech and Large Organisations.
• Digital Catapult is a Disability Confident Committed Level 1 Employer.
• Excellent holiday package: 25 days annual leave, Bank Holidays and 3 days between Christmas and New Year:
• Double-matched pension up to 10% of your salary;
• Discretionary company bonus
• 4% of your salary to use towards selecting benefits that work for you, including health cash plan, Private Medical Insurance; buying holiday, topping up your pension;
• E-Vehicle Scheme; Cycle2Work; Tech Scheme; Gym Discounts; Give As you Earn; Perk Pal;
• Life insurance 4x salary;
• Free to access EAP & Financial Wellbeing advice;
• Enhanced maternity and paternity leave;
• Investment in your ongoing learning and development with us;

• Company social events throughout the year and free office snacks!

We have a vibrant and engaging culture where all voices are heard and a variety of employee led affinity groups who champion initiatives and provide opportunities for feedback to be shared.

We use moments in the year to educate everyone at Digital Catapult on different aspects of Equity, Diversity and Inclusion and to raise awareness.

We also enjoy socialising and having fun together through a variety of company-wide events held throughout the year including our football team, running and climbing groups and volunteering activities.