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- Tasks: Be the friendly face of our London HQ, welcoming visitors and managing facilities.
- Company: Join a leading UK deep tech innovation organisation with a vibrant culture.
- Benefits: Enjoy a competitive salary, excellent holiday package, and hybrid working options.
- Why this job: Make a real impact by creating an exceptional workplace experience for everyone.
- Qualifications: Customer service skills and experience in front-of-house or office coordination roles.
- Other info: Join a diverse team with great career growth opportunities and fun social events.
The predicted salary is between 26400 - 39600 £ per year.
Join Digital Catapult as the welcoming face of our London headquarters. As our Front of House & Facilities Associate, you’ll play a pivotal role in creating an exceptional workplace experience for our staff, members, and visitors. If you thrive in a fast paced environment, love being the go‑to person, and take pride in delivering consistently high standards, this is the perfect opportunity to make your mark at the heart of a leading UK deep tech innovation organisation.
Responsibilities
- Deliver a professional and friendly welcome to all visitors, staff, and members, acting as the first point of contact for the organisation.
- Manage meeting room bookings, visitor sign‑ins, access badges, and ensure all front‑of‑house presentation standards are maintained.
- Conduct regular checks of meeting rooms, breakout areas, kitchens, printers, and office supplies to ensure a high‑quality workplace environment.
- Oversee the facilities helpdesk: log and prioritise tickets, coordinate with suppliers and internal teams, and monitor completion against SLAs.
- Support our Membership Programme by tracking usage, assisting with workspace needs, and ensuring member areas meet agreed standards.
- Maintain accurate logs and records, producing reports on visitors, helpdesk performance, and member utilisation to support audits and compliance.
Qualifications
- Previous experience in a front‑of‑house, facilities, office coordination, or workplace operations role.
- Outstanding customer service skills with a professional, confident, and approachable manner.
- Strong organisational abilities with the capacity to manage multiple tasks and prioritise effectively.
- Excellent communication skills and confidence working with staff, members, suppliers, and visitors.
- Confident and efficient in Microsoft Office, with strong Excel skills for data tracking and reporting, alongside experience using CRM or ticketing platforms.
- A proactive mindset with high attention to detail, independence, and a commitment to maintaining an exceptional workplace environment.
Salary c. £33,000 subject to experience.
Deadline for Applications Friday 6th March 2026. We reserve the right to close the job advert early.
Commitment to Equality, Diversity and Inclusion
We recognise and value the advantages and opportunities that come with having people from diverse backgrounds working with us and it is our ambition to build an organisation which is representative and reflective of UK society. We welcome applications from neuro‑divergent candidates, candidates from minority and underrepresented groups and from candidates with more or less experience, provided the requisite skills can be demonstrated. As members of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Please do speak with us about adjustments that could support you through our interview process. Digital Catapult is an equal opportunities employer.
Benefits
- We are in the UK’s Top 100 Best Workplaces and placed in the UK’s Best Workplaces in Tech and Large Organisations.
- 5% performance‑related bonus.
- Digital Catapult is a Disability Confident Committed Level 1 Employer.
- Excellent holiday package: 25 days annual leave, Bank Holidays and 3 days between Christmas and New Year.
- Double‑matched pension up to 10% of your salary.
- 4% of your salary to use towards selecting benefits that work for you, including health cash plan, Private Medical Insurance, buying holiday, topping up your pension.
- E‑Vehicle Scheme; Cycle‑2‑Work; Tech Scheme; Gym Discounts; Give as you Earn; PerkPal.
- Life insurance 4x salary.
- Free to access EAP & Financial Wellbeing advice.
- Enhanced maternity and paternity leave.
- Hybrid working – with great offices to work from 3 days per week; some roles needing to be onsite more regularly to ensure the successful delivery of our work.
- Investment in your ongoing learning and development with us.
- Company social events throughout the year and free office snacks.
Culture
We have a vibrant and engaging culture where all voices are heard and a variety of employee‑led affinity groups champion initiatives and provide opportunities for feedback to be shared. We use moments in the year to educate everyone at Digital Catapult on different aspects of Equity, Diversity and Inclusion and to raise awareness. We also enjoy socialising and having fun together through a variety of company‑wide events held throughout the year including our football team, running and climbing groups and volunteering activities.
Front of House & Facilities Associate employer: Digital Catapult
Contact Detail:
Digital Catapult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House & Facilities Associate
✨Tip Number 1
First things first, make sure you know the company inside out. Check out Digital Catapult's website and social media to get a feel for their culture and values. This will help you connect with them during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Front of House & Facilities Associate, you'll be the face of the organisation. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to learn more about their experiences. This could give you insider tips and even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House & Facilities Associate
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who can create a welcoming atmosphere, so show us how you’d fit into our vibrant culture.
Tailor Your Application: Make sure to tailor your application specifically for the Front of House & Facilities Associate role. Highlight your relevant experience in customer service and office coordination, and don’t forget to mention any specific skills that match the job description. This shows us you’ve done your homework and are genuinely interested in the position!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at Digital Catapult
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front of House & Facilities Associate. Familiarise yourself with the key tasks like managing meeting room bookings and maintaining presentation standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about creating a welcoming environment, be prepared to share examples of how you've delivered outstanding customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your approachability and professionalism.
✨Demonstrate Your Organisational Prowess
The ability to juggle multiple tasks is crucial for this position. During the interview, discuss how you prioritise tasks and manage your time effectively. You could even mention any tools or methods you use to stay organised, which will show that you're proactive and detail-oriented.
✨Be Ready to Talk Tech
As you'll be using Microsoft Office and possibly CRM or ticketing platforms, brush up on your technical skills before the interview. Be ready to discuss your experience with Excel and any relevant software, as this will reassure them that you can handle the data tracking and reporting aspects of the job.