Front of House & Facilities Associate

Join Digital Catapult as the welcoming face of our London headquarters. As our Front of House & Facilities Associate you’ll play a pivotal role in creating an exceptional workplace experience for our staff, members, and visitors. If you thrive in a fast paced environment, love being the go‑to person, and take pride in delivering consistently high standards, this is the perfect opportunity to make your mark at the heart of a leading UK deep tech innovation organisation.

WHAT YOU’LL DO (Duties)

• Deliver a professional and friendly welcome to all visitors, staff, and members, acting as the first point of contact for the organisation.
• Manage meeting room bookings, visitor sign‑ins, access badges, and ensure all front‑of‑house presentation standards are maintained.
• Conduct regular checks of meeting rooms, breakout areas, kitchens, printers, and office supplies to ensure a high‑quality workplace environment.
• Oversee the facilities helpdesk: log and prioritise tickets, coordinate with suppliers and internal teams, and monitor completion against SLAs.
• Support our Membership Programme by tracking usage, assisting with workspace needs, and ensuring member areas meet agreed standards.
• Maintain accurate logs and records, producing reports on visitors, helpdesk performance, and member utilisation to support audits and compliance.

Requirements

• Previous experience in a front‑of‑house, facilities, office coordination, or workplace operations role.
• Outstanding customer service skills with a professional, confident, and approachable manner.
• Strong organisational abilities with the capacity to manage multiple tasks and prioritise effectively.
• Excellent communication skills and confidence working with staff, members, suppliers, and visitors.
• Confident and efficient in Microsoft Office, with strong Excel skills for data tracking and reporting, alongside experience using CRM or ticketing platforms.
• A proactive mindset with high attention to detail, independence, and a commitment to maintaining an exceptional workplace environment.

Salary: c. £33,000 subject to experience

Deadline for Applications: Friday 6th March 2026. We reserve the right to close the job advert early.

Commitment to Equality, Diversity and Inclusion

We recognise and value the advantages and opportunities that come with having people from diverse backgrounds working with us and it is our ambition to build an organisation which is representative and reflective of UK society. We welcome applications from neurodivergent candidates, candidates from minority and underrepresented groups and from candidates with more or less experience, provided the requisite skills can be demonstrated. As members of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Please do speak with us about adjustments that could support you through our interview process. Digital Catapult is an equal opportunities employer.

Benefits

• 5% performance related bonus
• Excellent holiday package: 25 days annual leave, Bank Holidays and 3 days between Christmas and New Year
• Double‑matched pension up to 10% of your salary
• 4% of your salary to use towards selecting benefits that work for you, including health cash plan, Private Medical Insurance; buying holiday, topping up your pension; E‑Vehicle Scheme; Cycle 2 Work; Tech Scheme; Gym Discounts; Give As you Earn; PerkPal; Life insurance 4× salary; Free to access EAP & Financial Wellbeing advice; Enhanced maternity and paternity leave
• Hybrid working – with great offices to work from 3 days per week with some roles needing to be onsite more regularly to ensure the successful delivery of our work
• Investment in your ongoing learning and development with us
• Company social events throughout the year and free office snacks!

We have a vibrant and engaging culture where all voices are heard and a variety of employee led affinity groups who champion initiatives and provide opportunities for feedback to be shared. We use moments in the year to educate everyone at Digital Catapult on different aspects of Equity, Diversity and Inclusion and to raise awareness. We also enjoy socialising and having fun together through a variety of company-wide events held throughout the year including our football team, running and climbing groups and volunteering activities.