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For Companies At a Glance
- Tasks: Provide top-notch support to customers and solve their software issues.
- Company: Respected software platform with a strong reputation in the industry.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Tech-savvy with excellent problem-solving and communication skills.
- Other info: Exciting work environment with a focus on professional development.
The predicted salary is between 30000 - 42000 £ per year.
Are you a tech-savvy problem solver who thrives on delivering world-class service? Do you want to join a company that is not just "well-known" but genuinely respected as a leader in its field?
Find out if this opportunity is a good fit by reading all of the information that follows below.
Our client, a highly regarded and long-established software platform based in Stoke-on-Trent, is looking for a Software Customer Support Specialist to join their growing team. This isn’t just a "helpdesk" role.
Software Customer Support Specialist in Newcastle upon Tyne employer: Digital Appointments
Contact Detail:
Digital Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Customer Support Specialist in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their software platform, values, and recent news. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer issues and how you’d resolve them. We want to demonstrate our tech-savvy side and show that we can deliver world-class service right from the get-go.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress and any updates directly from there.
We think you need these skills to ace Software Customer Support Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Tech Savvy Side: Make sure to highlight your technical skills and problem-solving abilities in your application. We want to see how you can bring your expertise to our team and help deliver that world-class service we pride ourselves on.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Software Customer Support Specialist role. This shows us you’re genuinely interested and have done your homework.
Be Personable: Remember, this role is about delivering great service. Let your personality shine through in your written application. We love seeing candidates who can connect with customers and make their experience memorable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Digital Appointments
✨Know the Product Inside Out
Before your interview, make sure you understand the software platform you'll be supporting. Familiarise yourself with its features, common issues users face, and how to troubleshoot them. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to think critically and provide excellent service under pressure.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This not only shows that you’re engaged but also highlights your communication skills, which are crucial for a Software Customer Support Specialist.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the support team faces. This shows that you’re not just interested in the role, but also in how you can contribute to the team's success and the company's mission.
