At a Glance
- Tasks: Manage client relationships and projects in a dynamic digital marketing agency.
- Company: Award-winning digital marketing and web design agency with 20+ years of experience.
- Benefits: Fully remote work, part-time hours, and a supportive team environment.
- Other info: Join a close-knit team and enjoy excellent career growth opportunities.
- Why this job: Get hands-on experience in web and marketing while making a real impact.
- Qualifications: Experience in account management and a solid understanding of digital marketing.
Location: Fully remote (UK-based)
Hours: Part-time, circa 25 hours per week
We're recruiting on behalf of a multi-award-winning digital marketing and web design agency with over 20 years behind them. They build lead-generating WordPress websites and run performance-driven marketing campaigns for a varied portfolio of clients.
This is a genuinely varied Account Management role at the heart of the agency — owning client relationships across live web projects, keeping work moving, and spotting opportunities to grow each account. It would suit someone who already lives and breathes web and marketing, knows the lingo, and is happy to roll their sleeves up rather than simply hand work off. This is a do-er's role. You'll be trusted to manage your own accounts and projects, but you'll also be the kind of person who jumps in and gets it done when needed — updating a page, briefing a piece of work, or having a confident conversation with a client about what's next.
What You'll Be Doing
- Acting as the day-to-day point of contact for a portfolio of clients across their websites and marketing
- Managing multiple projects at once and keeping priorities straight when they shift (because they will)
- Making practical website updates yourself in WordPress — copy, images, page tweaks and the like
- Nurturing existing client relationships and confidently cross-selling and upselling additional services
- Holding informed conversations with clients and prospects about the agency's full offering — websites, SEO, AI search optimisation, email, social, content and paid media
- Keeping everything organised and on track through a task management tool (the team uses ClickUp)
- Working closely with designers and developers, applying a bit of design sense to layouts, colour and font choices along the way
What We're Looking For
- Account management / client-facing experience, ideally from a web design or digital marketing agency background — someone who already knows the world and needs little training
- Hands-on WordPress / website know-how — comfortable adding and editing copy, images and content
- A commercial, sales-minded streak — happy nurturing and upselling existing clients and discussing services with prospects
- Solid general knowledge across digital — AI, email marketing, social media, blogs and SEO; not someone starting from scratch
- Highly organised, with experience using a task management tool such as ClickUp
- Able to juggle multiple tasks and projects with frequently moving priorities
- PC literate and competent with Microsoft Office 365
- Familiarity with technical sales and project management, ideally in a SaaS environment
- A basic understanding of design — colour and font combinations and layout; a design eye is a real bonus
The Practical Bits
- Part-time, around 25 hours per week
- Fully remote — work from home anywhere in the UK
- A close-knit, award-winning team that genuinely knows the digital marketing space inside out
Interested? If you've got an agency background in web and marketing, enjoy managing clients, and like getting stuck in rather than just delegating — we'd love to hear from you. Apply today with your CV and we'll be in touch for a confidential chat.
Digital Account Manager employer: Digital Appointments
Join a multi-award-winning digital marketing and web design agency that values hands-on involvement and client relationships. With a fully remote work environment, you’ll enjoy the flexibility of part-time hours while being part of a close-knit team that thrives on collaboration and innovation. The company offers ample opportunities for professional growth in the dynamic world of digital marketing, making it an excellent employer for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the digital marketing and web design space. Attend virtual events or webinars where you can meet potential employers or industry peers. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best work in account management, web projects, and any hands-on WordPress updates you've done. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t wait for job postings to come to you. Reach out directly to agencies you admire and express your interest in working with them. A friendly email can go a long way in landing that dream role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you’re genuinely interested in joining our team. So, don’t hesitate—hit that apply button and let’s get the conversation started!
We think you need these skills to ace Digital Account Manager
Some tips for your application 🫡
Show Your Passion for Digital:Let us see your enthusiasm for digital marketing and web design in your application. Use the job description's language to highlight your experience and how it aligns with our agency's values. We want to know why you're excited about this role!
Tailor Your CV:Make sure your CV is tailored specifically for the Digital Account Manager position. Highlight relevant experience, especially in account management and WordPress. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can juggle multiple tasks efficiently!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of applications and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Digital Appointments
✨Know Your Stuff
Make sure you brush up on your digital marketing and web design knowledge. Familiarise yourself with the agency's services, especially around WordPress, SEO, and social media. Being able to speak confidently about these topics will show that you’re not just a do-er, but someone who understands the bigger picture.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed client relationships or projects. Highlight times when you’ve had to juggle multiple tasks or adapt to shifting priorities. This will demonstrate your hands-on experience and ability to thrive in a dynamic environment.
✨Get Hands-On
Since this role involves practical website updates, be ready to discuss your WordPress skills. If possible, bring along examples of websites you've worked on or changes you've made. This will help illustrate your capability and willingness to roll up your sleeves and get involved.
✨Ask Smart Questions
Prepare thoughtful questions about the agency’s approach to client management and project workflows. Inquire about their use of ClickUp or how they handle upselling services. This shows your genuine interest in the role and helps you assess if the agency is the right fit for you.
