At a Glance
- Tasks: Provide top-notch application support and troubleshoot software issues for clients.
- Company: Join a well-established software platform provider in Stoke-on-Trent.
- Benefits: Competitive salary, hybrid work model, and full travel expenses covered.
- Other info: Enjoy a dynamic role with opportunities for professional growth and client interaction.
- Why this job: Make a real impact by helping clients succeed with innovative software solutions.
- Qualifications: Experience in application support and strong communication skills required.
The predicted salary is between 30000 - 48000 £ per year.
This range is provided by Digital Appointments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Digital Appointments
Are you an experienced Application Support Specialist looking to join a well‑established, innovative software platform with a fantastic reputation for client service and product excellence? Our client, based in Stoke‑on‑Trent, is expanding their team and is seeking a motivated and professional application support specialist to join their growing business.
The Role:
You’ll play a key role in delivering and supporting the implementation of a bespoke software platform to clients across the UK. You’ll be responsible for:
- Installing and configuring software systems for new customers.
- Delivering end‑user training and ensuring smooth adoption of the system.
- Collaborating with internal technical teams to resolve installation issues and ensure client satisfaction.
- Hybrid role: You should live within a reasonable commuting distance of Stoke‑on‑Trent.
- Travel: Occasional travel around the UK staying away from home – hotel accommodation and expenses provided.
- Company car provided if required.
- Full training on the specific software platform will provided
We’re looking for someone who is:
- Experienced in application support ideally with good experience working with end users
- Confident, professional, and customer‑focused.
- A full UK driving licence holder (essential).
- Basic salary up to £42K depending upon experience
- Company car (if required).
- Competitive salary package.
- Paid travel, accommodation, and expenses.
- Full training and ongoing professional development.
- The opportunity to join a supportive, forward‑thinking team at a thriving software company.
If you’re ready to take the next step in your career and want to join a company that values quality, innovation, and people — apply today
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Information Technology
Industries
- Technology, Information and Media
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Application Support Specialist in Stoke-on-Trent employer: Digital Appointments
Join a leading hospitality group near Chester, where your role as HR Manager will not only allow you to take ownership of key people functions but also thrive in a dynamic and rewarding environment. With a strong focus on employee engagement and career development, this company offers a supportive culture that values your contributions and provides genuine opportunities for growth within the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Digital Appointments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Digital Appointments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Application Support Specialist in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Digital Appointments:Your cover letter is your chance to shine! Tell us why you want to work at Digital Appointments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Digital Appointments!
How to prepare for a job interview at Digital Appointments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
