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- Tasks: Provide top-notch application support and troubleshoot software issues for clients.
- Company: Join a well-established software platform provider in Stoke-on-Trent.
- Benefits: Competitive salary, hybrid work model, and full travel expenses covered.
- Why this job: Make a real impact by helping clients succeed with innovative software solutions.
- Qualifications: Experience in application support and strong communication skills required.
- Other info: Enjoy a dynamic role with opportunities for professional growth and client interaction.
The predicted salary is between 30000 - 48000 ÂŁ per year.
This range is provided by Digital Appointments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Digital Appointments
Are you an experienced Application Support Specialist looking to join a well‑established, innovative software platform with a fantastic reputation for client service and product excellence? Our client, based in Stoke‑on‑Trent, is expanding their team and is seeking a motivated and professional application support specialist to join their growing business.
The Role:
You’ll play a key role in delivering and supporting the implementation of a bespoke software platform to clients across the UK. You’ll be responsible for:
- Installing and configuring software systems for new customers.
- Delivering end‑user training and ensuring smooth adoption of the system.
- Collaborating with internal technical teams to resolve installation issues and ensure client satisfaction.
- Hybrid role: You should live within a reasonable commuting distance of Stoke‑on‑Trent.
- Travel: Occasional travel around the UK staying away from home – hotel accommodation and expenses provided.
- Company car provided if required.
- Full training on the specific software platform will provided
We’re looking for someone who is:
- Experienced in application support ideally with good experience working with end users
- Confident, professional, and customer‑focused.
- A full UK driving licence holder (essential).
- Basic salary up to ÂŁ42K depending upon experience
- Company car (if required).
- Competitive salary package.
- Paid travel, accommodation, and expenses.
- Full training and ongoing professional development.
- The opportunity to join a supportive, forward‑thinking team at a thriving software company.
If you’re ready to take the next step in your career and want to join a company that values quality, innovation, and people — apply today
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Information Technology
Industries
- Technology, Information and Media
Referrals increase your chances of interviewing at Digital Appointments by 2x
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Application Support Specialist employer: Digital Appointments
Contact Detail:
Digital Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in application support. They might know about openings that aren't advertised yet or can give you a heads-up on what companies are looking for.
✨Tip Number 2
Prepare for those client-facing scenarios! Brush up on your communication skills and practice explaining technical issues in simple terms. Role-playing with a friend can help you feel more confident when you're actually in front of clients.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled technical challenges in the past. This will demonstrate your ability to think on your feet and provide top-notch support.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support and client-facing roles. We want to see how you've tackled technical problems and ensured smooth software installations in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've provided top-tier service and resolved issues for clients.
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention your problem-solving mindset. We love candidates who can think on their feet and come up with creative solutions to technical challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Digital Appointments
✨Know Your Stuff
Make sure you brush up on the software solutions the company provides. Familiarise yourself with common technical issues and their resolutions. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Client-Facing Skills Matter
Since this role involves a lot of client interaction, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this. Remember, clear communication is key!
✨Showcase Your Problem-Solving Mindset
Prepare examples from your past experiences where you've successfully troubleshot issues or improved processes. Be ready to discuss how you approach problem-solving, as this will demonstrate your fit for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or how they measure client satisfaction. This shows that you're engaged and thinking about how you can contribute.
