At a Glance
- Tasks: Provide global technical support and training for audio technology clients.
- Company: Join DiGiCo UK Limited, a leader in innovative audio solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for international travel.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Be the go-to expert in audio tech and make a real difference worldwide.
- Qualifications: Experience in audio technology and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
To provide technical support to all DiGiCo, KLANG, Fourier Audio and DiGiGrid clients worldwide by telephone and email with a particular focus on Fourier Audio clients. To provide technical training to engineers and distributors in the Chessington facility or by international on-site visits worldwide. To visit and repair products worldwide. To keep all provided databases up to date with your cases. To process spare parts orders via ERP and arrange despatch where necessary.
Main Activities & Responsibilities:
- Email and telephone support worldwide
- Visits to sites across the world for technical support as required
- Order processing of sales spares orders and advance replacement parts
- Despatch of sales spares and advance replacement from Chessington when necessary
- Updating the company database with your clients (or any other software recording tools the company provides)
- Participation in the weekend support rota as required
- Stock control and auditing of spare parts in the Chessington site
- Provide and host technical training sessions across the world for visiting engineers and distributors
- Liaise with software/hardware teams on Technical Note creation and distribution
- Generate case query reports for weekly review as required
Fourier Audio Responsibilities:
- Become the subject matter expert within the support team for all technical and operational issues with Fourier Audio products
- Test and reproduce customer reported issues in-house
- Acquire sound knowledge of popular VST plugins
- Direct interaction with the Fourier R&D team for field issues and product development
Other Features of the Job:
37.5 hours per week, based in our offices in Chessington. Planned weekend support cover on rotation (approx. one weekend in ten).
Person Specification Attributes:
Essential (Education & Qualifications):
- Formal education in the field of software / network technology or electronics
- Degree in music technology or equivalent work experience
Experience:
- Prior experience with AoIP audio formats (ideally with Dante level 2 certification, Soundgrid)
- Using and troubleshooting both macOS and Windows computers – both from a hardware and software perspective
- Prior experience with DiGiCo products
- Prior experience with DiGiGrid, KLANG or Fourier Audio products
- Knowledge of Linux systems would be beneficial
- At least three years of work experience in music technology
Practical & Intellectual Skills (including special knowledge):
- Excellent analytical and problem‑solving skills, with the ability to balance perfection and speed
- Strong written and verbal communication skills in English
- Thorough understanding of music production workflows in a live sound environment
- Ability to work efficiently both independently and as part of a team
- Second European language
- Ability to read and interpret circuit diagram
- Soldering skills
Company Values:
- Customer focused
- Innovative
- Active team member
- Honest
- Dedicated
Circumstances:
- Good attendance record (this will not preclude a candidate with a disability)
- Ability to work occasional overtime
Technical Support Engineer employer: DiGiCo Limited
At DiGiCo UK Limited, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Chessington that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training opportunities and the chance to work with cutting-edge audio technology on a global scale. With a strong focus on customer satisfaction and teamwork, we ensure our employees feel valued and empowered to make a meaningful impact in the world of audio support.
