Business Solutions Account Manager in Hamilton

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Digicel Business is seeking a highly motivated individual with excellent communication, customer and relationship management skills for the position of Business Solutions Account Manager. The successful candidate will be accountable and responsible for the relationship, sales and customer satisfaction outcomes including sales target achievement for ICT and Corporate Mobile Sales (new business, retention and year on year revenue growth) in their client base.

The incumbent will need to demonstrate a track record of achievement in previous sales roles and a hunger for achievement. The position will involve all aspects of pre-and-post ICT and corporate mobile Sales including prospecting, presenting, designing solutions, signing up customer contracts, as well as post-sales account support.

The Account Manager will be a confident and driven, self-starter who acts as a team player in all interactions; provides a high level of customer service at all times, projects and maintains a positive image with those contacted in the course of their work & develops and maintains collaborative and respectful working relationships with team members and customers.

Primary responsibilities will include (but not limited to):

• Lead the achievement of all sales objectives inclusive of sales targets, revenue and debt by new business acquisition, client retention (reduced churn), notable improved customer satisfaction and client engagement.
• Author, implement and lead in collaboration with client(s) and the Business Account Development Plans for key clients representing the strategy, vision and client road map for mutual growth, improved relationship/customer experience and achievement of business goals.
• Keep accurate sales forecasting and reporting records driven by Salesforce and ensure all customer contact information is gathered and accurately entered into Salesforce.
• Lead and win (externally with the client and internally within the business) the top by value key new business acquisition opportunities annually and the top by value renewal opportunities annually.
• Cross and up sell all Digicel Business products and services wherever possible.
• Participate in company events as assigned including trade shows and other events.
• Be the "client ambassador" internally by leading the functional support teams (service, finance, product etc.) to deliver client visible improvement plans where needed to improve customer experience, reduce/eliminate debt and deliver valuable solutions as defined by the client.
• Ensure you liaise and collaborate with the pre-sales technical team to ensure that the solutions developed meet and exceed your customers' expectations.
• Promote the Digicel Business 'brand' by exceeding customer expectations and ensuring high levels of customer satisfaction in the sales experience, maximizing solution sales and customer retention.
• Accountable for the development of high-quality proposals, bids and propositions to client audience that result in new business, relationships and solutions in client base.
• Develop and own key relationships within client(s) base and cultivate meaningful new "win/win" relationships and "client coaches" that result in mutual success for the client and Digicel.
• Commit to and adopt the sales Premiere Sales Metrics that include => 100% of sales on target rolling average, 5:1 pipeline to target ratio, 100% data accuracy, customer meetings and attendance at events, customer response times, 75% YoY win rate by value improvement, etc.
• Maintain 100% compliance with the sales KPI reporting and cadence inclusive of leading and lagging sales indicators, Sales Playbook, Sales Process, market insight and performance to sales targets.

The successful candidate will possess the following qualifications, skills and experience:

• Bachelor's Degree in Business Administration or related discipline with a minimum of 5 years' sales and account management experience within the telecommunications and/or technology industries OR 7 years sales and account management experience within the telecommunications and/or technology industries.
• Demonstrated sales target achievement/over achievement required.
• Enterprise, corporate and/or SME established relationships in their market preferred.
• Target Account Selling, Salesforce methodology, Miller Heiman, value-based selling and/or other sales system and methodology experience preferred.
• Good standard of communication/presentation skills across the spectrum of client audience required; High emotional intelligence and listening skills required.
• Focused, passionate and relentless in ability to achieve goals as well as collaborate across the external and internal broader community to enable mutual success. A "win/win" approach to profession and goals.

DISCLAIMER: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.