At a Glance
- Tasks: Lead daily operations, drive performance, and ensure seamless execution across departments.
- Company: Join Digicel, a top digital connectivity provider in the Caribbean and Latin America.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to excellence and continuous improvement.
- Why this job: Make a real impact in a dynamic environment focused on innovation and customer satisfaction.
- Qualifications: Business degree with 5+ years of experience, preferably in telecoms.
The predicted salary is between 56700 - 69300 £ per year.
About Digicel
Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America.
Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.
Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day.
Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.
About Digicel
Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America.
Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.
Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day.
Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.
Visit www. digicelgroup. com for more.
- Job Title
- Operations Manager
- Department
- CEO Office & Administration
- Reports To
- Regional CEO
- Primary Objective Of The Job
The Operations Manager is responsible for driving the day-to-day operational performance of the business by ensuring the effective execution of commercial, technical, customer and corporate support functions.
The role supports the Regional CEO by coordinating cross-functional operations, monitoring business performance, resolving operational issues, enforcing governance, and ensuring the market consistently delivers on its revenue, customer, network, service, compliance and financial objectives.
The Operations Manager serves as the central point for operational execution, translating strategic priorities into measurable actions and ensuring that all departments operate efficiently, collaboratively and in line with Digicel's standards.
Responsibilities
- Business Performance & Operational Execution
- Drive the execution of the market operating plan, ensuring all business units deliver against agreed operational and commercial targets.
- Monitor daily, weekly and monthly business performance across all functions, ensuring timely escalation and resolution of issues affecting KPIs.
- Coordinate cross-functional initiatives to improve operational efficiency, customer experience and financial performance.
- Lead regular operational review meetings, tracking actions and ensuring accountability for delivery.
- Ensure operational readiness for all commercial campaigns, product launches and business initiatives.
- Financial & Commercial Management
- Support the preparation and execution of annual operating plans, budgets and forecasts.
- Monitor revenue, subscriber, EBITDA, cost and cash flow performance against plan.
- Drive cost discipline and operational efficiencies while maintaining service quality.
- Coordinate corrective action plans where financial or operational targets are at risk.
- Operational Governance
- Enforce and maintain an effective operational governance framework across all departments.
- Ensure departments maintain clear performance dashboards and KPI reporting.
- Monitor compliance with company policies, regulatory obligations and internal controls.
- Coordinate business continuity, risk management and operational resilience activities.
- Cross-Functional Leadership
- Coordinate activities across Commercial, Customer Experience, Technology, Finance, HR and Corporate functions to ensure seamless execution.
- Remove operational bottlenecks and improve collaboration between departments.
- Ensure key projects are delivered on time, within budget and achieve intended business outcomes.
- Customer & Service Excellence
- Monitor customer service performance across all channels.
- Drive initiatives to improve customer satisfaction, reduce complaints and improve service levels.
- Ensure customer-impacting operational issues are resolved quickly and effectively.
- Network & Service Delivery
- Work closely with Technology teams to ensure network availability, service quality and operational reliability.
- Monitor major outages and service incidents, ensuring timely communication, recovery and post-incident reviews.
- Ensure operational support for network expansion, modernization and infrastructure projects.
- Stakeholder Management
- Build and maintain productive working relationships with distributors, business partners, suppliers and key external stakeholders.
- Support engagement with regulators, government agencies and industry bodies on operational matters.
- Represent the company at meetings, operational reviews and stakeholder engagements as required.
- People Leadership
- Lead, coach and develop direct reports to improve capability and accountability.
- Foster a high-performance culture focused on execution, collaboration and continuous improvement.
- Support workforce planning, succession planning and employee engagement initiatives.
- Continuous Improvement
- Identify opportunities to simplify processes, improve productivity and enhance operational effectiveness.
- Champion operational excellence initiatives and the adoption of best practices across the business.
- Drive automation and process improvements where appropriate.
- Other Responsibilities
- Oversee the operational rollout of new products, services and business initiatives.
- Support crisis management and major incident response activities.
- Perform any other duties that are consistent with the responsibilities and level of the position as assigned by the Regional CEO.
- Academic Qualifications And Experience Required For Job (Minimum)
- Business Degree or equivalent with over 5 years requisite Commercial experience
- A minimum of 3 years’ snr management experience in a telecoms environment would be an asset.
- Record of success in meeting aggressive targets
- Proven and demonstrated experience and expertise in Sales or Business Development
- Strong interpersonal, verbal and written communication skills, influencing, forceful and convincing.
- Functional Skills
- Telecommunications experience is highly desirable.
- Strong leadership qualities with the ability to build high performance teams.
- Commitment to excellence and high standards
- Ability to work in deadline-driven, fast paced environment.
- Versatility, flexibility and a willingness to work within constantly changing
- Internal/External Contacts
- Regional and Market Senior Management Team
- Group teams
- Regulators, Government
- Internal Employees
- Vendors, Suppliers
- Working Conditions
- Standard business hours are 8:00 AM to 5:00 PM, Monday to Friday.
However, as an Operations Manager, flexibility is required to lead critical projects, manage time-sensitive incidents, and meet strategic deadlines outside of typical working hours.
- The role may require travel to other Digicel Markets.
- Disclaimer
This job description indicates the general nature and level of work expected of the incumbent.
It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
Incumbent may, and probably will be asked to perform other duties as required.
Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.
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Operations Manager in Carlisle employer: Digicel Group
At Digicel, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training and development opportunities, ensuring that our team members thrive in their careers while making a meaningful impact in the communities we serve across the Caribbean and Latin America. With a focus on diversity and inclusion, we create an environment where every voice is valued, making Digicel not just a workplace, but a community dedicated to driving positive change.
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We think this is how you could land Operations Manager in Carlisle
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We think you need these skills to ace Operations Manager in Carlisle
Some tips for your application 🫡
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✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at Digicel Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
