At a Glance
- Tasks: Process customer orders, provide excellent service, and support sales administration.
- Company: International provider of professional video and broadcast equipment.
- Benefits: Gain valuable experience, skill development, and potential for long-term growth.
- Other info: Dynamic office environment with supportive team and training opportunities.
- Why this job: Kickstart your career in customer service and make a real difference.
- Qualifications: GCSE English and Maths preferred; enthusiasm and a willingness to learn are key.
The predicted salary is between 25000 - 25989 £ per year.
Introduction
As an Apprentice Sales Order Processor / Customer Service Assistant, you will work alongside an experienced team, gaining valuable experience in a busy office environment.
You will play an important role in ensuring customer orders are processed accurately, customers receive excellent service, and orders are delivered efficiently.
About the Employer
We are an international provider of professional video and broadcast equipment, with offices in the UK and EU.
Our high‑quality stock includes camcorders, lenses, sound equipment, lighting gear, and a wide range of camcorder accessories.
What You'll Do
This is an excellent opportunity for someone looking to start a career in customer service, sales administration and business operations.
Throughout your apprenticeship, you will develop skills in
- Customer service and professional communication
- Sales order processing and administration
- Order management and logistics coordination
- Working with suppliers and courier companies
- Business systems and stock management
- Time management and organisation
- Problem solving and teamwork
Key Responsibilities
- Process and check customer orders accurately
- Contact customers when additional information is required to complete an order
- Keep customers updated on the progress of their orders
- Respond to customer enquiries by phone and email in a friendly and professional manner
- Assist customers with general service enquiries and resolve issues where appropriate
- Work closely with the warehouse and dispatch teams to ensure orders are being processed and shipped on time
- Help arrange courier collections and deliveries, including booking shipments and preparing shipping documentation
- Communicate with suppliers regarding stock availability, deliveries and order queries
- Update internal systems with accurate customer and order information to maintain a clear audit trail
- Support the sales and purchasing teams with day‑to‑day administrative tasks
- Assist with returns, exchanges and after‑sales support
- Carry out general office duties to support the smooth running of the business
- Training Outcome
Long‑term growth within the company. Skill development opportunities. Job security. Skills.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Creative
- Initiative
- Friendly and polite
- Enjoys helping people
- Keen to learn and develop
- Reliable and punctual
- Enthusiastic
- Willing to learn new software
- Positive
Qualifications
- Desired – GCSE English C/4/Pass
- Desired – GCSE Maths C/4/Pass
- Course Information
- Course: Customer service specialist (level 3)
- Level: 3
- Route: Sales, marketing and procurement
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: Monday – Friday, 9:00am – 5:30pm
- Expected Duration: 1 year 6 months
- Training Provider: SR APPRENTICESHIPS LIMITED
- #J-18808-Ljbffr
Customer Service Apprentice in London employer: DIGIBROADCAST COMPANY LTD
DIGIBROADCAST COMPANY LTD is an excellent employer, offering a dynamic apprenticeship in the heart of London where you can develop essential skills in sales order processing and customer service. With a supportive work culture that prioritises employee growth and long-term career opportunities, you will thrive in a busy office environment while receiving comprehensive training through SR APPRENTICESHIPS LIMITED.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in London
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like DIGIBROADCAST COMPANY LTD.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like DIGIBROADCAST COMPANY LTD. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprentice in London
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at DIGIBROADCAST COMPANY LTD.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join DIGIBROADCAST COMPANY LTD and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at DIGIBROADCAST COMPANY LTD
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by DIGIBROADCAST COMPANY LTD. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at DIGIBROADCAST COMPANY LTD will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
