Introduction
As an Apprentice Sales Order Processor / Customer Service Assistant, you will work alongside an experienced team, gaining valuable experience in a busy office environment. You will play an important role in ensuring customer orders are processed accurately, customers receive excellent service, and orders are delivered efficiently.
About the Employer
We are an international provider of professional video and broadcast equipment, with offices in the UK and EU. Our high‑quality stock includes camcorders, lenses, sound equipment, lighting gear, and a wide range of camcorder accessories.
What You'll Do
This is an excellent opportunity for someone looking to start a career in customer service, sales administration and business operations. Throughout your apprenticeship, you will develop skills in:
- Customer service and professional communication
- Sales order processing and administration
- Order management and logistics coordination
- Working with suppliers and courier companies
- Business systems and stock management
- Time management and organisation
- Problem solving and teamwork
Key Responsibilities
- Process and check customer orders accurately
- Contact customers when additional information is required to complete an order
- Keep customers updated on the progress of their orders
- Respond to customer enquiries by phone and email in a friendly and professional manner
- Assist customers with general service enquiries and resolve issues where appropriate
- Work closely with the warehouse and dispatch teams to ensure orders are being processed and shipped on time
- Help arrange courier collections and deliveries, including booking shipments and preparing shipping documentation
- Communicate with suppliers regarding stock availability, deliveries and order queries
- Update internal systems with accurate customer and order information to maintain a clear audit trail
- Support the sales and purchasing teams with day‑to‑day administrative tasks
- Assist with returns, exchanges and after‑sales support
- Carry out general office duties to support the smooth running of the business
Training Outcome
Long‑term growth within the company. Skill development opportunities. Job security. Skills.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Creative
- Initiative
- Friendly and polite
- Enjoys helping people
- Keen to learn and develop
- Reliable and punctual
- Enthusiastic
- Willing to learn new software
- Positive
Qualifications
Desired – GCSE English C/4/Pass
Desired – GCSE Maths C/4/Pass
Course Information
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday – Friday, 9:00am – 5:30pm
Expected Duration: 1 year 6 months
Training Provider: SR APPRENTICESHIPS LIMITED
Customer Service Apprentice employer: DIGIBROADCAST COMPANY LTD
DIGIBROADCAST COMPANY LTD is an excellent employer, offering a dynamic apprenticeship in the heart of London where you can develop essential skills in sales order processing and customer service. With a supportive work culture that prioritises employee growth and long-term career opportunities, you will thrive in a busy office environment while receiving comprehensive training through SR APPRENTICESHIPS LIMITED.
