At a Glance
- Tasks: Install and maintain retail technology equipment across Northern Ireland.
- Company: Join DIGI Systems Ireland, a leader in innovative retail tech solutions.
- Benefits: Full-time role with a company vehicle, mobile phone, and laptop provided.
- Other info: Flexible working hours with opportunities for training and career growth.
- Why this job: Be part of a dynamic team making a real impact in the retail sector.
- Qualifications: Interest in IT and electronics, plus strong problem-solving skills required.
The predicted salary is between 14.4 - 17.6 £ per hour.
Location
Field-based role, ideally based in the greater Belfast area
Working hours
40 hours per week, normally worked over five days between Monday and Saturday, together with participation in a scheduled weekend rota
Contract
- Full-time, permanent, with an initial six-month probationary period
- About DIGI Systems Ireland
DIGI Systems Ireland provides innovative technology solutions and field service support to the retail sector across the island of Ireland.
About the Role
We are seeking a Retail Field Service Engineer to join our Field Service team in Northern Ireland.
The successful candidate will install, maintain and support equipment across a large estate of retail stores.
This will include Electronic Shelf Label systems, retail weighing scales, food-wrapping equipment, EPo S systems, printers and associated retail technology.
Full training will be provided on the DIGI product range and the EPo S equipment supported by the company.
The ideal candidate will have a genuine interest in IT hardware and software, strong problem-solving skills and a commitment to providing customers with a positive and professional service.
A company vehicle, fuel card, mobile phone and laptop will be provided.
The position will ideally suit a candidate based in or around the greater Belfast area.
However, regular travel throughout Northern Ireland will be required, along with occasional travel elsewhere in Ireland.
Any approved accommodation and subsistence costs associated with overnight stays will be covered by the company.
Working Pattern
This is a 40-hour-per-week position, normally worked over five days between Monday and Saturday.
The successful candidate will also participate in a scheduled weekend rota.
Weekend service hours are generally
- Saturday: 8.00 am to 5.00 pm
Saturday hours may form part of the employee’s normal 40-hour working week, with an alternative rest day allocated during the week.
Sunday cover will be arranged separately as part of the weekend rota.
Any hours worked on Sunday, or any other hours worked in excess of the contracted 40-hour week, will be compensated in accordance with the company’s overtime and on-call arrangements.
- Main Responsibilities
- Install, maintain, troubleshoot and repair retail technology equipment, including Electronic Shelf Label systems, weighing scales, food-wrapping equipment, EPo S systems, printers and associated peripherals.
- Diagnose and resolve hardware, software and connectivity issues.
- Attend customer locations throughout Northern Ireland in response to scheduled and reactive service calls.
- Replace faulty equipment, components and consumable parts as required.
- Communicate with the Support team by telephone and email to diagnose issues and progress service calls.
- Complete service reports accurately and keep customers and the Support team informed.
- Manage company tools, spare parts and equipment held in the company vehicle.
- Deliver a professional and courteous service while working in live retail environments.
- Participate in product and technical training as required.
- A full, valid driving licence.
- Eligibility to work in the United Kingdom.
- Fluent spoken and written English.
- A strong interest in IT, electronics and technical fault-finding.
- Good problem-solving and practical skills.
- Strong customer-service and communication skills.
- Ability to work independently and manage a field-based workload.
- Flexibility to travel and participate in scheduled weekend cover.
- At least one year of relevant field-service, technical-support or hardware-repair experience.
- Previous experience with EPo S equipment, printers, retail technology, ATMs, photocopiers, vending equipment or similar electromechanical systems.
- Experience working in customer-facing environments.
- Basic networking and software-troubleshooting knowledge.
- #J-18808-Ljbffr
Retail Field Service Engineer – Northern Ireland employer: DIGI Group - Ireland & NI
DIGI Systems Ireland is an exceptional employer, offering a dynamic work environment for Retail Field Service Engineers in Northern Ireland. With a strong commitment to employee development, the company provides comprehensive training on innovative retail technology and ensures that team members are equipped with the necessary tools, including a company vehicle and mobile devices. The supportive culture fosters professional growth while promoting a healthy work-life balance through flexible scheduling and competitive compensation for overtime and weekend work.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Field Service Engineer – Northern Ireland
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to DIGI Group - Ireland & NI as a field sales pro!
✨Scout Out the Competition
Research potential competitors for DIGI Group - Ireland & NI and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up DIGI Group - Ireland & NI’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Retail Field Service Engineer – Northern Ireland
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at DIGI Group - Ireland & NI, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at DIGI Group - Ireland & NI, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at DIGI Group - Ireland & NI.
How to prepare for a job interview at DIGI Group - Ireland & NI
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that DIGI Group - Ireland & NI offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in DIGI Group - Ireland & NI but also helps you get a feel for whether you’d thrive in that environment.
