At a Glance
- Tasks: Troubleshoot, install, and maintain advanced weigh labelling equipment in the field.
- Company: Join DIGI Europe, a leader in innovative food processing technology.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Work with a supportive team and enjoy opportunities for professional development.
- Why this job: Make a real impact in the food industry while developing your skills.
- Qualifications: Experience in field engineering and strong communication skills are a plus.
The predicted salary is between 40500 - 49500 £ per year.
Company Description
DIGI Europe Limited, part of the global TERAOKA Group, is a UK-based market leader in advanced industrial weigh labelling equipment for the world’s food processing industries.
Founded in 1989 and headquartered in Haverhill, Suffolk, the company also supplies retail solutions including wrappers, POS systems, weighing and printing equipment, and reverse vending machines.
Its solutions support a wide range of environments such as red meat, poultry, fish, vegetables, dairy, bakeries, and ready meals, serving both major industrial corporations and local retail outlets.
DIGI Europe has long been at the forefront of weigh price labelling technology, with products used by many leading global food processing and distribution companies.
With a broad product portfolio, dedicated R&D, and a worldwide sales, service, and distribution network, the company offers a stable, technology-driven environment for professionals seeking impactful work.
We are seeking a skilled and motivated Field Engineer to join our dynamic team.
The ideal candidate will be responsible for completing technical projects in the field, ensuring that all operations run smoothly and efficiently.
This role requires strong communication skills, and the characteristics to liaise with various stakeholders, including customers, contractors, and colleagues.
You would ideally be based near Glasgow, Falkirk, Stirling, Fife or Edinburgh.
Responsibilities
- 1. Basic troubleshooting, installation, maintenance and repair on designated equipment.
- 2. Completing Preventative Maintenance and field modifications.
- 3. Ordering and managing repair parts.
- 4. Keeping up to date on administrative responsibilities such as maintaining customer service logs, keeping accurate inventory levels and ensuring business mileage is accurate.
- 5. Maintaining daily communications with customer and operations centre to ensure resolution and proper follow up.
- 6. Maintaining tools and test equipment and ensuring they are properly calibrated.
- 7. Meeting Health and Safety, Environmental Health and Safety and/or all other applicable regulatory requirements.
- 8. Utilising the escalation process to resolve customer service delivery issues.
- 9. Identifying and participating in sales opportunities, have some commercial acumen
- 10. Working as a member of a local team to provide efficient service delivery to all customers within assigned area.
Qualifications
- Previous experience in a field engineering role is advantageous.
- Strong communication skills, both verbal and written, are essential for effective collaboration. .
- Ability to work independently as well as part of a team in a fast-paced environment.
- Excellent problem-solving skills with a keen attention to detail.
- A valid driver's licence will be required for travel to various job sites.
We welcome applications from candidates who are eager to contribute their expertise while growing within our organisation.
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Field Services Engineer in Haverhill employer: DIGI Europe (TERAOKA Group)
DIGI Europe Limited is an exceptional employer, offering a dynamic work environment where innovation meets stability in the heart of North East England. With a strong focus on employee growth and development, we provide opportunities for our Field Services Engineers to enhance their skills while working with cutting-edge technology in the food processing industry. Our collaborative culture, commitment to health and safety, and the chance to engage with diverse stakeholders make us a rewarding place to build a meaningful career.
Contact Details:
DIGI Europe (TERAOKA Group) Recruitment Team
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We think you need these skills to ace Field Services Engineer in Haverhill
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