Chief Transformation Officer

Chief Experience Officer (CXO)(Confidential – Middle East) Location details will be provided to short listed candidates but this role will require full time relocation to the Middle East Their team consists of passionate industry leaders, creatives, and technical experts who thrive in a fast-paced, dynamic environment where imagination meets execution. From luxurious resorts and vibrant lifestyle hubs to groundbreaking attractions, they shape the future of entertainment and leisure in one of the most exciting global markets. We are seeking a visionary Chief Guest Experience Officer (CGEO) reporting to the Group CEO to lead and shape the guest journey across a portfolio of world-class lifestyle, entertainment, and tourism destinations. By leveraging innovative design, data-driven insights, and guest-centric strategies, the CGEO will ensure that every touchpoint is memorable, personalized, and exceeds global benchmarks in customer experience excellence. Strategic Leadership: Develop and implement a cutting-edge guest experience strategy aligned with the brand’s mission, ensuring world-class engagement across all touchpoints. Data-Driven Insights: Utilize customer feedback, analytics, and emerging trends to continuously refine and elevate the guest experience, creating personalized, responsive service models. Cross-Functional Collaboration: Work closely with operations, marketing, digital transformation, design, and hospitality teams to ensure guest experience remains at the heart of decision-making. Develop engagement strategies that drive repeat visitation, customer satisfaction, and brand advocacy. Operational Excellence: Ensure world-class service delivery standards are maintained, leveraging training, employee engagement, and technology solutions to optimize performance. Ideal candidates are creative thinkers, problem solvers, and industry experts ready to challenge the status quo and deliver extraordinary experiences. Whether you are a strategist, designer, engineer, marketer, or operations specialist, your skills can shape the future of entertainment in Dubai and beyond. Experience: Minimum 18 years in guest experience, customer service, or hospitality leadership roles within high-profile entertainment, lifestyle, or tourism brands. Knowledge of international best practices in hospitality, entertainment, and guest experience management. Technology & Digital Acumen: Proficiency in leveraging digital tools, AI, CRM, and data analytics to drive superior guest experience strategies. A creative leader who thrives on innovation, constantly seeking ways to enhance, personalize, and revolutionize guest engagement. Impactful Work: Be part of large-scale, high-profile projects that define Dubai’s tourism and entertainment scene. Fast-Paced Growth: Join a company where ambition meets opportunity, offering unparalleled career development in a thriving industry. Collaborative Excellence: Engage with top-tier professionals from diverse backgrounds, each bringing unique expertise to our groundbreaking projects. If you’re ready to be part of something extraordinary, where your talents contribute to building world-class experiences, we want to hear from you. Become part of an industry-defining journey and help us set new benchmarks in tourism, lifestyle, and themed entertainment.