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- Tasks: Lead the guest experience strategy for world-class entertainment and tourism destinations.
- Company: Join a visionary multi-billion dollar company redefining leisure and hospitality in the Middle East.
- Benefits: Enjoy career growth, a dynamic work environment, and the chance to shape unforgettable experiences.
- Why this job: Be part of innovative projects that blend creativity and technology in a fast-paced industry.
- Qualifications: 18+ years in guest experience or hospitality leadership; strong problem-solving and creative skills required.
- Other info: Work in a collaborative culture with top professionals in a city known for luxury and innovation.
The predicted salary is between 72000 - 108000 £ per year.
Digby Morris’ client is a new multi-billion dollar, visionary force in the tourism and entertainment landscape, dedicated to crafting immersive, unforgettable experiences that redefine leisure, hospitality, and themed entertainment. With a portfolio of cutting-edge destinations and attractions, they intend to push the boundaries of creativity, technology, and innovation to deliver world-class entertainment experiences that captivate millions of visitors each year.
Their team consists of passionate industry leaders, creatives, and technical experts who thrive in a fast-paced, dynamic environment where imagination meets execution. From luxurious resorts and vibrant lifestyle hubs to groundbreaking attractions, they shape the future of entertainment and leisure in one of the most exciting global markets.
We are seeking a visionary Chief Guest Experience Officer (CGEO) reporting to the Group CEO to lead and shape the guest journey across a portfolio of world-class lifestyle, entertainment, and tourism destinations. This strategic leadership role is responsible for crafting immersive, seamless, and emotionally engaging experiences that captivate visitors and drive loyalty. By leveraging innovative design, data-driven insights, and guest-centric strategies, the CGEO will ensure that every touchpoint is memorable, personalized, and exceeds global benchmarks in customer experience excellence.
Key Responsibilities- Strategic Leadership: Develop and implement a cutting-edge guest experience strategy aligned with the brand’s mission, ensuring world-class engagement across all touchpoints.
- Customer Experience Innovation: Drive the design and execution of pioneering guest experiences that seamlessly blend technology, hospitality, and entertainment to create immersive, frictionless journeys.
- Guest Journey Optimization: Define and enhance end-to-end guest interactions, from pre-arrival anticipation to post-visit advocacy, ensuring a highly curated and connected experience.
- Data-Driven Insights: Utilize customer feedback, analytics, and emerging trends to continuously refine and elevate the guest experience, creating personalized, responsive service models.
- Culture of Excellence: Foster a guest-obsessed culture by embedding service excellence and hospitality innovation within all levels of the organization.
- Cross-Functional Collaboration: Work closely with operations, marketing, digital transformation, design, and hospitality teams to ensure guest experience remains at the heart of decision-making.
- Loyalty & Retention: Develop engagement strategies that drive repeat visitation, customer satisfaction, and brand advocacy.
- Operational Excellence: Ensure world-class service delivery standards are maintained, leveraging training, employee engagement, and technology solutions to optimize performance.
- Sustainability & Inclusivity: Champion responsible tourism and accessibility initiatives, ensuring experiences are sustainable, inclusive, and globally competitive.
We seek bold, innovative minds who are passionate about tourism, entertainment, and hospitality. Ideal candidates are creative thinkers, problem solvers, and industry experts ready to challenge the status quo and deliver extraordinary experiences. Whether you are a strategist, designer, engineer, marketer, or operations specialist, your skills can shape the future of entertainment in Dubai and beyond.
Experience: Minimum 18 years in guest experience, customer service, or hospitality leadership roles within high-profile entertainment, lifestyle, or tourism brands.Agility & Resilience: Ability to thrive in a fast-paced, dynamic environment with an entrepreneurial approach to innovation and problem-solving.
Customer Obsession: A deep passion for exceeding guest expectations and crafting unforgettable experiences through service excellence and emotional connection.
Global Perspective: Knowledge of international best practices in hospitality, entertainment, and guest experience management.
Leadership & Influence: Strong ability to inspire teams, create a culture of hospitality excellence, and drive cross-functional collaboration.
Technology & Digital Acumen: Proficiency in leveraging digital tools, AI, CRM, and data analytics to drive superior guest experience strategies.
Visionary Mindset: A creative leader who thrives on innovation, constantly seeking ways to enhance, personalize, and revolutionize guest engagement.Why Join Us?
- Impactful Work: Be part of large-scale, high-profile projects that define the region's tourism and entertainment scene.
- Innovation-Driven Culture: Work alongside pioneers who blend creativity, technology, and storytelling to create world-class destinations.
- Fast-Paced Growth: Join a company where ambition meets opportunity, offering unparalleled career development in a thriving industry.
- Collaborative Excellence: Engage with top-tier professionals from diverse backgrounds, each bringing unique expertise to our groundbreaking projects.
- Exceptional Work Environment: Enjoy an inspiring, dynamic workplace in a city known for its luxury, innovation, and world-leading attractions.
If you’re ready to be part of something extraordinary, where your talents contribute to building world-class experiences, we want to hear from you. Become part of an industry-defining journey and help us set new benchmarks in tourism, lifestyle, and themed entertainment.
Chief Experience Officer - Middle East Based employer: Digby Morris Executive Search & Talent Acquisition
Contact Detail:
Digby Morris Executive Search & Talent Acquisition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Experience Officer - Middle East Based
✨Tip Number 1
Network with industry professionals in tourism and entertainment. Attend relevant conferences, workshops, or webinars to connect with potential colleagues and leaders in the field. This can help you gain insights into the latest trends and possibly get referrals.
✨Tip Number 2
Showcase your innovative thinking by sharing your ideas on guest experience improvements through social media or professional platforms like LinkedIn. Engaging in discussions about current trends can position you as a thought leader in the industry.
✨Tip Number 3
Research the company’s existing projects and initiatives. Understanding their current guest experience strategies will allow you to tailor your approach and demonstrate how your vision aligns with their goals during interviews.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven customer experience innovation in your previous roles. Highlighting measurable outcomes from your past experiences can effectively showcase your capability to excel in this strategic leadership position.
We think you need these skills to ace Chief Experience Officer - Middle East Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest experience, customer service, and hospitality leadership. Focus on achievements that demonstrate your ability to innovate and enhance guest journeys.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for tourism and entertainment. Discuss how your vision aligns with the company's mission and how you can contribute to creating unforgettable experiences.
Highlight Leadership Skills: Emphasise your leadership experience and ability to inspire teams. Provide examples of how you've fostered a culture of excellence and collaboration in previous roles.
Showcase Data-Driven Insights: Include specific examples of how you've used data analytics and customer feedback to improve guest experiences. This will demonstrate your ability to leverage insights for strategic decision-making.
How to prepare for a job interview at Digby Morris Executive Search & Talent Acquisition
✨Showcase Your Visionary Mindset
As a Chief Experience Officer, it's crucial to demonstrate your ability to think creatively and innovatively. Prepare examples of how you've previously transformed guest experiences or implemented cutting-edge strategies that align with the company's mission.
✨Emphasise Data-Driven Insights
Highlight your experience in using analytics and customer feedback to enhance guest experiences. Be ready to discuss specific metrics or case studies where your data-driven approach led to significant improvements in customer satisfaction.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various teams. Share instances where you successfully collaborated with different departments to create seamless guest experiences, showcasing your ability to inspire and lead diverse groups.
✨Exhibit Your Passion for Customer Obsession
Convey your deep commitment to exceeding guest expectations. Prepare anecdotes that illustrate your dedication to service excellence and emotional connection, as these are key elements in crafting unforgettable experiences.
