Manager, Insights

Dig Insights is a tech-enabled research company that helps our clients - global consumer brands - move beyond consumer-centric to decision-centric. Our clients can then go-to-market with innovations that shift consumer decisions in their favor. Our work is supported by the technologies that we leverage and create, including Upsiide, our proprietary innovation insights platform. Upsiide is a SaaS platform that reinvents how enterprise companies screen, optimize, and build a business case for innovation. Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights leaders and data scientists. We work for a global client base out of offices in Toronto, Chicago, and London. Our success is due to our strong commitment to our clients, and the creativity and dedication of our entire team. Since the beginning, we have been focused on building the smartest consumer insights company and that means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you. As we continue to grow, both geographically and in our expertise we are looking for people who want to join a high-growth and highly collaborative company.

About this role

Working closely with the Analysts and Directors on their team, the Manager provides essential support to their team to help execute and deliver client projects. Charting data and coordinating project inputs is a large requirement of the role. Research Managers work diligently to learn and then demonstrate the technical skills and knowledge of various research techniques, statistical methods, charting abilities, and project coordination. In addition to growing their fundamental skill set as a researcher, Managers at Dig are encouraged to take part in our company’s exciting culture and enjoy this dynamic stage in their career.

Your primary responsibilities will include, but are not limited to:

• Operations: Coordinate inputs for research projects, translation requests and delivery, coding requests and review delivery, update survey questionnaires based on received feedback, gather necessary inputs for the project (stimuli, concepts, etc.), draft recruitment screeners and other basic sections in questionnaire, provide guidance on programming, survey logic and quotas to field work suppliers, coordinate translation, coding and tables requests and review deliverables.
• Analysis & Reporting: Review and analyze survey results, review, read, and create cross tables, pull/chart data into templated reports, source images and/or infographics to enhance deliverables, add interpretive commentary to slides in report, leverage secondary research to support implications.
• Client Service: Attend client meetings and presentations, including note-taking and active listening, learn about client business and industry issues via secondary sources, manage client access to platform and deal with client support requests, participate in discussion and prioritization of report follow-ups, support in scheduling and organizing pre-work for client workshops, potential opportunity to present some sections from the report.

Experience, Skills and Requirements

• 2-5 years of relevant experience.
• University Degree or Post-Graduate Program in a relevant field (Market Research, Business Insights, Marketing, Statistics, or other).
• Solid English communication skills, both written and oral are required.
• Proficiency in SPSS and/or Q or other tabulations software.
• Excellent skills in PowerPoint and Microsoft Office Suite are required.
• Questionnaire writing and survey programming is a big bonus.
• Able to work within a fast-paced dynamic environment.
• Ability to meet tight deadlines, while maintaining close attention to detail.
• Ability to work independently and with a team.

A hybrid-remote work environment, where employees have the flexibility to work remotely or from one of our offices. Unlimited vacation policy. Reimbursement for health and wellness classes/memberships and continuous learning. Regular social events such as charity poker nights, trivia events, team building days, and more!

Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGBTQ communities, and from people with disabilities. We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.