At a Glance
- Tasks: Lead and enhance resident experience and dementia strategies across our care homes.
- Company: Join the Nellsar family, a compassionate care group dedicated to resident wellbeing.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and employee support.
- Other info: Be part of a supportive team that values passion and commitment to care.
- Why this job: Make a real impact on residents' lives and shape innovative care practices.
- Qualifications: Experience in resident experience or dementia services and strong leadership skills.
The predicted salary is between 50000 - 55000 £ per year.
Salary: £50,000 - £55,000 per annum DOE
Hours: Full-time, 40 hours per week
Location: Hybrid working with regular travel across our Homes in Kent, Surrey and Essex
Reporting to: Quality Development and Innovations Manager
Join the Nellsar Family. Nellsar is a family-run care group with 13 Homes across Kent, Surrey and Essex. Compassion is at the heart of everything we do, and we're dedicated to creating warm, welcoming Homes where residents feel valued, comfortable and truly part of the family. From expert residential, nursing and dementia care, to in-house physiotherapy and rehabilitation, engaging activities, and our innovative approach to nutrition and wellbeing, we deliver personalised care with genuine kindness.
We're looking for an experienced and passionate Head of Resident Experience to lead and enhance the resident experience across the group. This is a unique opportunity to shape the future of resident wellbeing, recreation and dementia care within a highly regarded care group. With responsibility for leading and evolving Nellsar's Dementia Strategy, you will influence practice across the organisation, ensuring the latest evidence-based approaches, dementia-friendly principles and innovative programmes are embedded throughout our Homes.
Working closely with operational teams, Home Managers and senior leaders, you'll drive excellence in resident experience, enabling residents to live meaningful, fulfilling lives while supporting outstanding quality and regulatory outcomes. We're seeking an inspirational and credible leader who combines strategic thinking with a hands-on approach. You'll be passionate about advancing dementia care and have the ability to influence, coach and support teams to embed best practice, drive innovation and deliver exceptional resident experiences across multiple Homes. As a recognised subject matter expert, you'll be comfortable shaping strategy, building capability and championing approaches that enable residents to live meaningful, fulfilling lives.
In return, you'll join an organisation that genuinely lives its values and is committed to investing in quality, innovation and continuous improvement.
What you'll be doing:
- Leading Nellsar's Resident Experience and Dementia Strategies across our Homes
- Driving innovation and embedding evidence-based dementia best practice
- Supporting and developing in home Resident Experience teams to deliver great resident-centred experiences
- Championing meaningful occupation, wellbeing, life story work and dementia-friendly approaches
- Leading the ongoing development of the Namaste programme and other wellbeing initiatives
- Using data, audits and feedback to measure impact and drive continuous improvement
- Building strong relationships with residents, families, colleagues and external partners
- Working collaboratively with operational and support teams to enhance resident outcomes
- Managing budgets and resources to deliver high-quality services and value for money
What we're looking for:
- Significant experience leading resident experience, wellbeing, activities or dementia services within a health and social care setting
- Strong knowledge of person-centred care, meaningful occupation, wellbeing principles and dementia best practice
- Experience developing and implementing dementia, wellbeing or service improvement strategies and initiatives
- Proven ability to coach, develop and inspire teams to deliver outstanding resident outcomes
- Experience using quality assurance processes, audits and performance data to drive improvement
- Strong stakeholder management, communication and influencing skills
- Experience managing budgets and resources effectively
- A specialist qualification in dementia care, dementia leadership or person-centred care
- A relevant qualification or equivalent experience in Health & Social Care, Wellbeing, Leadership or a related field
- A full UK driving licence and willingness to travel regularly between our Homes
Bonus points if you have:
- Experience leading a dementia strategy across multiple sites
- A degree-level qualification in a relevant discipline
- Experience building relationships with regulators, professional bodies and external partners
- Experience working across multi-site residential, nursing or dementia care services.
Why join Nellsar?
Our teams say being part of Nellsar is like being part of a family. Our people are what makes us who we are, and it's the genuine passion and commitment to care that make our Homes the friendly, warm places they are. And our support teams are no different. When you join us, you'll benefit from:
- Competitive salary of £50,000 - £55,000 per annum DOE
- Hybrid working
- 25 days holiday plus bank holidays
- Flourish Wellbeing platform
- Flourish Rewards savings and discounts platform
- Employee support helpline
- Staff longevity awards
- Refer a Friend bonus scheme
If you're passionate about creating meaningful experiences for older people and want the opportunity to influence resident wellbeing across a growing and ambitious care group, we’d love to hear from you.
Head of Resident Experience in Sittingbourne employer: Different Technologies Pty Ltd.
Different Technologies Pty Ltd. is an exceptional employer that fosters a collaborative and innovative work culture, perfect for seasoned data science professionals. With a focus on employee growth and development, you will have the opportunity to lead impactful projects while working in a hybrid environment across vibrant locations like London or Cheltenham. Join us to not only advance your career but also to make a meaningful impact in the field of data science.
Contact Details:
Different Technologies Pty Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Resident Experience in Sittingbourne
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
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Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Different Technologies Pty Ltd. for the Head of Resident Experience role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Head of Resident Experience in Sittingbourne
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Different Technologies Pty Ltd., it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Different Technologies Pty Ltd., and how you can make a difference!
How to prepare for a job interview at Different Technologies Pty Ltd.
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Different Technologies Pty Ltd..
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Different Technologies Pty Ltd. appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Different Technologies Pty Ltd. supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
