At a Glance
- Tasks: Welcome visitors and provide essential administrative support in a vibrant care home.
- Company: Join Nellsar, a family-owned care provider with 35 years of experience.
- Benefits: Competitive pay, paid training, and access to funded qualifications.
- Other info: Be part of a supportive team that values your growth and well-being.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in reception or administration, excellent communication skills.
The predicted salary is between 13 - 13 £ per hour.
Job Vacancy: Receptionist
Contracted hours: 28 Hours - 2-week rotating rota, including working one weekend every two weeks. (Exact days to be discussed at interview).
Hourly rate of pay: From £13.00 per hour
We are looking for a friendly, organised and professional Receptionist / Office Assistant to join our team.
You will be the first point of contact for residents, relatives, visitors and professionals coming into the home, so we are looking for someone who is welcoming, approachable and confident in dealing with people.
This is a varied role combining reception duties with general office and administrative support, helping the home to run smoothly on a day-to-day basis.
Why choose us?
Bromley Park Care Home is part of Nellsar, afamily-owned company with 35 years of exceptional person-centred careexperience, comprising of 13 nursing and residential care homes covering Kent, Essex and Surrey.
Main Duties
- Greeting and welcoming visitors, relatives and visiting professionals to the home.
- Conducting show-arounds of the home for prospective residents and their families.
- Answering and transferring telephone calls, taking messages and dealing with enquiries professionally.
- Scanning documents and uploading staff training records onto the ASC platform.
- Providing general office and administrative support to the Home Manager and wider team.
- Maintaining accurate and organised records and filing.
- Ensuring confidential information is handled appropriately.
- Keeping the reception and office areas clean, tidy, safe and welcoming.
- Supporting the smooth day-to-day running of the reception and office.
- Prioritising tasks and working to required deadlines.
- Supporting the management team and other colleagues with administrative duties as required.
About You
We are looking for someone who
- Has previous experience in a reception, administration or similar role.
- Has excellent communication skills, both face-to-face and over the telephone.
- Is organised, reliable and able to prioritise their workload.
- Has good attention to detail and takes pride in their work.
- Is confident using computers and Microsoft Office.
- Can handle confidential information professionally.
- Is friendly, approachable and able to build positive relationships with residents, relatives, visitors and colleagues.
- Is able to work independently, use their own initiative and also work well as part of a team.
- Is adaptable and able to respond positively to the changing needs of a busy care home.
Previous experience working within a care home or similar environment would be desirable.
What we offer in return to your dedication
- Competitive pay and paid training hours
- Enhanced pay rate for Bank Holidays
- 'Refer a Friend' payments of up to £1000
- Enhanced DBS paid for by the company
- Comprehensive induction programme
- Access to funded qualifications via the apprenticeship programme
- Free 24-hour access to confidential employee support helpline
It’s our mission at Nellsar to ensure that people live life to the full.
We are passionate about making every day count and bringing colourand laughter to the people living in our home, their visitors and theteam supporting them.
You will be an important member of the Bromley Park Care Home family, who will support you to reach your goals and feel accomplished by enhancing other people’s quality of life.
Thank you for considering the possibility to join the Nellsar family, we are looking forward to welcoming you!
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Care Home Receptionist, Bromley in London employer: Different Technologies Pty Ltd.
Artifex Interior Systems is an exceptional employer, offering a dynamic work environment in Scunthorpe where quality and collaboration are at the forefront. Employees benefit from a strong focus on continuous improvement, ample career development opportunities, and a supportive culture that values teamwork and innovation within the global automotive manufacturing sector.
Contact Details:
Different Technologies Pty Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Home Receptionist, Bromley in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Different Technologies Pty Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Different Technologies Pty Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Care Home Receptionist, Bromley in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
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Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Different Technologies Pty Ltd.!
How to prepare for a job interview at Different Technologies Pty Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
